Payment problems

I paid 8 days ago, via buddieshops (payment option was paypal), and still havent got my zp. I sent few hours after deposit a support ticket, asking where is my zp, and havent responded for 8 days. After that i waited few days, still nothing, then again a ticket, no response. Can somebody pls answer me, why aren't they replying to my ticket? Am i robbed and will i get my zp.

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