Failed to connect to host server?

Whenever I try and play, after a minute or two everything and everyone in the game freezes, then afterwards i'm kicked out of the room and I get a message saying "failed to connect to host server" I've uninstalled the game already and reinstalled it as well, I've also added the game and the Z8games folder contents to my anti-virus exception list. So far I've had no luck, I've tried absolutely everything i could do, and now i'm just worried because i've gone ahead and spent my ZP and I really don't want it to go to waste, I would greatly appreciate some help, thank you.

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