I just need some help

Canadaanadna

Alright, so I don't remember what email I used for this account, but I do know the information required. What I'm trying to do is disable my clan so I can join my friends clan, but I can't reset my email to figure out my security answer. It's a tussle, but hopefully there's something you guys can do to help me out.

- Thanks for reading.


AGN*Brendan

[ql_la]

Hi, Canadaanadna!

Sorry to hear that you forgot the email on your account - can be annoying when that happens, since you can't recover your account information using the normal methods.

Unfortunately, things of this nature cannot be dealt with on the forums at all.

Please send us a support ticket (Game: CrossFire, Account Administration), explain your situation, give us as much information as you can in the ticket, and support will see what can be done.

I hope this can get resolved for you

Surroundx3D

Got the same problem and i cant submit a ticket because the email is missing -.-"

[ql_la]

Surroundx3D wrote: »

Got the same problem and i cant submit a ticket because the email is missing -.-"

To submit a ticket, the email just has to be in an email format. Just let us know that you do not know the email in the ticket.

Example: somethingrandom@blahblah.com

Hope this helps.

Surroundx3D

okay thx that worked but now it says i have to put in transaction ids etc..
I always paid with my phone sms and never got any transaction ids, so idk what to put there

[ql_la]

Surroundx3D wrote: »

okay thx that worked but now it says i have to put in transaction ids etc..
I always paid with my phone sms and never got any transaction ids, so idk what to put there

Please put the exact dates of the purchases in the ticket and the exact amount of ZP purchased

Surroundx3D

What if i deleted the sms and dont have them anymore?:|

I still have 2 paysafecards (used both for 1x 10k zp) , how to use that now?

[ql_la]

If that is the case, please explain that in your ticket, and support will see what they can do.

Surroundx3D

It worked , thank you very much! Very good support here:)

[ql_la]

Surroundx3D wrote: »

It worked , thank you very much! Very good support here:)

You're welcome Glad that I could help a bit.