Hello

24mix

Hello, I've a problem with my crossfire account my account has been stolen by a key logger in the internet cafe which i was sitting in and then i sent a ticket and then i give them all the info that provides that im the owner of the account , after this the key logger just sent a support ticket cause he wants to change the whole info ,i thought it's my friend cause im saving my crossfire account information on facebook account
when i sent the ticket they just kept asking me some questions for about 6 days
then,
as i thought(i said to them that the friend had the account and he's the one who did support ticket not the key logger)
so they closed the ticket and i've just met my friend and asked if he did support or not he said not he's (mostafa)the key logger
and i sent about 3 tickets to let them just hear me not to close ticket immediately
they just send me this message
Hello,

According to our Terms and Conditions, players are fully responsible for their own account. Account sharing, trading, selling and buying is extremely prohibited and we will not provide any assistance about this issue. In addition, we may take action (suspension, permanent closure, etc.) against this kind of activity and related accounts in accordance with the seriousness of the case.

Regards,

The Z8Games Support Team
http://www.z8games.com/termsandcondition.aspx

i say to them i didn't share or anything that is forbidden and they just work like bots
now i waste on the account about 10 months working for money just to buy zp
and they can't even hear me
can u help me ?
my id:mukhtar2014
all the other info i can give u it if u need
help me
i swear no one is playing on it except me
and the 2 ip's that it was logged in from
1st is mine
2nd is the internet cafe and i can get u it's ip

Moe_deta

No one here can help you Not a MOD. Not a GM.

All you need to do is not to send multiple tickets at once because they can ban you for GM harassment/spam. Wait for them to reply then you reply.

If your account isn't back and you sent a ticket already with all the info that means that the info you've provided was wrong.

If you have the info, why bother sending a support ticket and just change it yourself.