Support

EPIC7

I sent in a simply ticket to request for a name change, almost 2 weeks have passed by and my ticket it still open? Is it possible for this to go any faster...

Kittaa

EPIC7 wrote: »

I sent in a simply ticket to request for a name change, almost 2 weeks have passed by and my ticket it still open? Is it possible for this to go any faster...

No, becouse Name change is not really important they skip it and look for other tickets.

While you want change you name, Alot people get scammed and try to get them account back.

But the support is in the last few weeks a bit slow..

normal you get it in 1 week, so i dont know why it take's SO long.

Doumatjee456

ForumerCR7 wrote: »

No, becouse Name change is not really important they skip it and look for other tickets.

While you want change you name, Alot people get scammed and try to get them account back.

But the support is in the last few weeks a bit slow..

normal you get it in 1 week, so i dont know why it take's SO long.

Not true.. last time i send a support ticket for a name change i got a response within 3 days. ( that was 2 months ago )

Roughly a week ago i send a support ticket for a different issue and now 8 days later still no response.
So there is definitely something up with the support system.

Kittaa

Doumatjee456 wrote: »

Not true.. last time i send a support ticket for a name change i got a response within 3 days. ( that was 2 months ago )

Roughly a week ago i send a support ticket for a different issue and now 8 days later still no response.
So there is definitely something up with the support system.

Excuse me? i said at last:

But the support is in the last few weeks a bit slow..

normal you get it in 1 week, so i dont know why it take's SO long.

Doumatjee456

ForumerCR7 wrote: »

Excuse me? i said at last:

But the support is in the last few weeks a bit slow..

normal you get it in 1 week, so i dont know why it take's SO long.

They don't skip support tickets like that..

EPIC7

well its almost 4 weeks lol, thats insane

Sandnigs

Kittaa wrote: »

Excuse me? i said at last:

But the support is in the last few weeks a bit slow..

normal you get it in 1 week, so i dont know why it take's SO long.

You are clearly ret*rded.

[dot]

Doumatjee456 wrote: »

They don't skip support tickets like that..

Well.. Tickets aren't piled up, given a number and then you grind tickets numerically in order.
I don't know the specifics of the prioritizing, but there is a priority system in play.



But it's fairly obvious that name changes will be right down there at the bottom.
That said, 2 weeks is unusual. If you've indeed confirmed that there is no reply, I'd delete it and create another.
Make sure you already have a name change purchased and ready.

And to answer your question, no. Trying to gain attention and increase response time by creating a forum thread doesn't work. Support staff doesn't read the forum. Those of us who read the forum do not handle tickets.

}Zombie

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