Z8 Points
Comments
-
Just a quick piece of information here on the reasons why something like this happens.
Transactions for ZP are instantaneous, only when we receive the money from the specific payment gateway.
In the case of phone payments, Your phone company could have some sort of processing time or hold and they need to check the transaction their end before sending the money to MoPay. And consequently them sending it to G4Box and us putting ZP on your account.
IE the problem often times is not actually with us, the problem is between the payment gateway and the phone company, or credit card company or bank etc.
This is also the reason why we cannot solve a transaction issue between you and mopay/phone company, since it involves details that we don't have access to.
Ultimately in this kind of case you need to contact your phone company and find out why they haven't approved a transaction from MoPay or G4Box on your phone bill. You can explain to them that MoPay took money out of your account to send to G4Box, but that it hasn't been approved and therefore G4Box cannot process the transaction.
Also, lastly for phone payments. A transaction often happens instantly but money isn't actually taken out. This is also the same for paypal.
For example (and I'll use paypal here).
You go online to purchase something using paypal.
The transaction becomes completed on ____ site because paypal cleared the transaction immediately.
But if you look on your credit card, or bank account money actually hasn't been taken out. This is because paypal operates on bank-hours or needs time to communicate with your bank in order to approve the transaction and take money out.
Hopefully some of this explanation on what is happening can alleviate your concerns. If there is nothing wrong with your credit, your phone bill or your history there should be no problem with getting the ZP to your account, and it will simply take the appropriate time to communicate between the channels (phone company, mopay and g4box).
But please send a support ticket to us with the specific details and our staff here will do the best we can to assist you. I would also send the details to your Phone Company and find out why the transaction is taking so long. -
[GM]Saidin wrote: »
IE the problem often times is not actually with us, the problem is between the payment gateway and the phone company, or credit card company or bank etc.
OMG!!WHY YOU ALWAYS USE THIS LINE??
It's not come from z8 side/It's not come from z8 side/It's not come from z8 side!
The mobile glitch also not come from your side?it's come from the german company right?
WHAT YES COME FROM YOUR SIDE?? -
Please edit your post and delete the content from "2014-03-28…" all the way to "immediately and delete the e-mail."
That's private info that others should be looking at, including myself! Rawr.
Now what you do is submit that sort of information into a Support ticket to CrossFire then Billing/Purchases.
Let Z8 investigate on their end with probably this new info they can use.
Categories
- All Categories
- Z8Games
- 1 Z8 Forum Discussion & Suggestions
- 15 Z8Games Announcements
- Rules & Conduct
- 2.5K CrossFire
- 735 CrossFire Announcements
- 730 Previous Announcements
- 2 Previous Patch Notes
- 333 Community
- 12 Modes
- 397 Suggestions
- 16 Clan Discussion and Recruitment
- 82 CF Competitive Forum
- 1 CFCL
- 17 Looking for a Team?
- 528 CrossFire Support
- 8 Suggestion
- 15 CrossFire Guides
- 38 CrossFire Off Topic