ultimate gaming card

I used to buy zp through ultimate gaming card. I had remaining balance of around 12$ and i have an email to prove it as well. Now when i follow the instructions to redeem the zp, the history and my account shows 0$.

Second, i recently bought 15$ UCG (and this is my last time i am buying thru UCG cuz i feel been riptoff). How can i fully use 15$ on "crossfire" for the last time.

Please i need suggestions!

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