EU Connection Issue - Solved
Comments
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So before you add some new and not test the Add, and people spent a lot of money on it for you.
Please understand that thiw as tested and it was functioning fine. Our offices are not located in Europe so we did not see a connection problem of this type.
There are already IP restrictions in place for the game, this is affecting the legacy accounts created before the restrictions were put in place.
We are tracking down the issue within our databases and will have an answer as soon as possible. -
So before you add some new and not test the Add, and people spent a lot of money on it for you.
They know and working 24h is really tough. I have been in that kind of stress (working 24h) and trust me it was not great. You would understand it if you had that kind of job. Saidin, keep the good work. Take a break if you guys need it. After all you guys are human not robots. -
[GM]Saidin wrote: »Please understand that thiw as tested and it was functioning fine. Our offices are not located in Europe so we did not see a connection problem of this type.
There are already IP restrictions in place for the game, this is affecting the legacy accounts created before the restrictions were put in place.
We are tracking down the issue within our databases and will have an answer as soon as possible.
OK, so why the previous updates, there was nothing like that? I can not understand why the upgrade there are any restrictions on the IP which is gingerbread to a windmill? I am a customer pay for it so I demand, easy. -
[GM]Saidin wrote: »Unfortunately we don't have an immediate ETA right now. We have the entire team working on it.
Some of us are nearing the 24 hour mark awake!
24 hours awake ?, i worked at hydro power station and during maintenance we work +40 hours, -
OK, so why the previous updates, there was nothing like that? I can not understand why the upgrade there are any restrictions on the IP which is gingerbread to a windmill? I am a customer pay for it so I demand, easy.
If we understood the cause and the exact problem then we would have already solved the issue.
We are still trying to figure out where the root cause of the issue is and address a fix with our technical departments, server centers and developers. -
TheShadowRo wrote: »Play from Romania / Europe since 2010
A Same error / IP restriction / appear on Arcane Hearts :
>>> The game cannot be accessed from your IP Address. Please visit http://support.z8games.com/arcanehearts/ for more information. <<<
So maybe help put togheter this piece of information - seems like ALL z8 games are <<affected>> by this IP restriction for ALL accounts.
p.s. I was able to play Closed Beta with no problem
z8 has no license for europe for the game arcane hearts.
i was also playing in closed beta but now it doesnt work.
check this thread for arcane hearts:
http://forum.z8games.com/showthread.php?t=264006 -
I think it's up to restriction system than new anti hack system.
If it would just be the restriction system then it would be very easy to fix this problem. I personally don't think it would be that. That would have been the first thing they thought about. -
"This Service is not available in your Region!" - i got it aswell. Im playing this game since 2009, and never got that Error on that Account here in Germany. So yea.., would be nice, if you could fix that error soon, coz i'd like to test my new M4 asap
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dreambomber wrote: »"This Service is not available in your Region!" - i got it aswell. Im playing this game since 2009, and never got that Error on that Account here in Germany. So yea.., would be nice, if you could fix that error soon, coz i'd like to test my new M4 asap
Can you try it now please?
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[GM]Saidin wrote: »We are currently aware of a region connection issue with legacy European accounts.
We are looking in to this issue and will have a solution for this problem as soon as possible.
In networking every machine is given a unique IP address. Groups of machines with similar addresses are considered to be part of the same logical subnet. One method of assigning IPs is DHCP in which IPs are given out by single server machine. Normally this machine is on the same subnet as its clients and can answer to their broadcast DHCP requests. However, in some situations the server is on a different subnet. The problem with this is that most routers in their default state do not pass broadcast messages to machines outside the physical subnet. Such messages are essential to the normal operation of certain network services such as DHCP. -
metzgercode4 wrote: »In networking every machine is given a unique IP address. Groups of machines with similar addresses are considered to be part of the same logical subnet. One method of assigning IPs is DHCP in which IPs are given out by single server machine. Normally this machine is on the same subnet as its clients and can answer to their broadcast DHCP requests. However, in some situations the server is on a different subnet. The problem with this is that most routers in their default state do not pass broadcast messages to machines outside the physical subnet. Such messages are essential to the normal operation of certain network services such as DHCP.
Thanks for the technical details.
The root cause of the issue was that each connection has to be checked with the USN of the player logging in to determine the account creation day.
![]zZ[](https://forum.z8games.com/uploads/customavatars/45/navatar_5470345.gif){kind=avatar}
Thx Saidin. 
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