Introducing the new Support Site!

Saidin

Attention Mercenaries,

Today we are proud to present a new support site on Z8Games!

This new support site has better access to the FAQ, and a cleaner interface for support tickets.

Access the CrossFire support site at:
http://support.z8games.com/crossfire/

Please note that support tickets sent in and responded to Prior to 7/19/2013 need to be viewed in the "OLD TICKETS". Newer tickets however are handled by the new site.

In addition, it is not necessary to send another ticket for your current open issues. Our support staff is working hard through many duplicate tickets and we are getting responses out as fast as we can.


Please remember the 3 biggest tips to getting a speedy response for the support system.

Use the Correct Heading
this ensure you are placed in the proper queue to get specialized support for your issue.

Submit all relevant information
Giving us the accurate information ensures we can track your issue immediately. Determine whether it's an individual problem or if it's wide spread, or help you with any ZP issues you might have.

Submit only 1 ticket per issue
Redundant tickets do nothing but hurt our response times for everyone. If you send us multiple tickets they will be ignored and you will be referred to previous responses.

Thanks everyone for their patience while we work to improve the site and our systems. We expect some growing pains through the process, but are also confident this new support site will better suit the needs of all our gamers.

yarrH

The new support design is a lot sleeker, looks flawless to be honest, I hope to see some more website updates in the near future, I'm also liking the way that you can make a profile.

MissA]Suzy

Looks great, Really nice game improvements Saidin

warhawkEGEBT

Reminds me of global risk vs black list for some reason.. :conufsed:

FATH3R

I must say it looks like the team did a good job with this one! I hope it works as well as it looks!

warhawkEGEBT

It said "welcome" when i hit the support page, how come i could see my registered email on this account when i first went to support? is there a page where i can view this stuff, i need to change my password on my cow >.>

Warzonee

OMG THANK YOU FOR THIS UPDATE I HAVE NO FINALLY CHANGE MY PASSWORD AFTER MONTHS OF SUPPORT!!! oMG!


If it stops showing it just use CCleaner and you can see your information again...OMG THANKS!!

Creative_E

Warzonee wrote: »

OMG THANK YOU FOR THIS UPDATE I HAVE NO FINALLY CHANGE MY PASSWORD AFTER MONTHS OF SUPPORT!!! oMG!
[IMG][/IMG]

It's better then asking support to help you out ..

Do we have to put our real names? is it only for the support team?

lghtn

The hacker report submission part still does not work though...

ElShocker

Seems legit

Creative_E

lghtn wrote: »

The hacker report submission part still does not work though...

All of this is just a show

Nothing really works been like this for 3-5 weeks.

BullishNiu

I have one more incentive to complain now. I mean that in a good way.

Latinjerre

Cool, but I don't like the fact that your e-mail adress is showing up just like that.

If someone got your account's password they could easily break into your email if you use the same/similar password (which is dumb but very common), making it nearly impossible to get your account back in case of theft.

warhawkEGEBT

Latinjerre wrote: »

Cool, but I don't like the fact that your e-mail adress is showing up just like that.

If someone got your account's password they could easily break into your email if you use the same/similar password (which is dumb but very common), making it nearly impossible to get your account back in case of theft.

I agree.

Crackers will now target phisher programs and break into them, changing any and every password to each account they find.

Watch those threads rise..

JudgeSims

yay now if we didn't have minimum wage Asian immigrants sending back us irrelevant misspelled replies we'd be all set

DrZaref

the design look good
i wish the clerks reply faster

K[ingCF

good
but what about the file update?
if u change ur email / phone number
and press update
did the info change with new info/email ???

HWG_iNk

I thought you made support faster.

Ruxido

Really appreciate it Saidin thanks!

Abel95

Holy crap!!!! This is very nice!!! This site looks more and more professional!! Good job Z8Games!!!

I expect more to come in the future!!!

lghtn

abel95 wrote: »

Holy crap!!!! This is very nice!!! This site looks more and more professional!! Good job Z8Games!!!

I expect more to come in the future!!!

I'll admit it looks a little bit nicer, though I didn't mind the old version... Now if that 5 week period they spent polishing the site had been toward fixing the issues... and answering more tickets, well that would've been 1,000,000x better

lBanned

I wanted to finally find out my email. Wont show it now??

CFSir

Looks amazing !

TheAntiJaJa

The new site is sleeker indeed!
But how do you delete tickets?

Lazy][AnGeL

Warzonee wrote: »

OMG THANK YOU FOR THIS UPDATE I HAVE NO FINALLY CHANGE MY PASSWORD AFTER MONTHS OF SUPPORT!!! oMG!
[IMG/]http://i43.tinypic.com/2m51pw1.png[/IMG]

If it stops showing it just use CCleaner and you can see your information again...OMG THANKS!!

Where did u find that ?

Creative_E

lBanned wrote: »

I wanted to finally find out my email. Wont show it now??

Only shows if you got the link

MoneyBanks96

It looks way better than the old one.

lBanned

Creative_E wrote: »

Only shows if you got the link

isn't this the link? :O

}Zombie

Thx for the Link

Creative_E

lBanned wrote: »

isn't this the link? :O

No :0

Creative_E

lBanned wrote: »

isn't this the link? :O

Wait.. it is 0.0


Sorry for the double post.