Increased Latency in game July 9th (9am)
Attention gamers,
We have seen a bunch of forum posts from users who have started to panic because their ping has increased on the morning of July 9th, 2013.
We are currently investigating an issue with our Datacenter located in Toronto.
Last night and into the morning there were severe power outages and weather conditions near our Datacenter. It may have caused some internet connections to re-route through other backbones. This could increase your latency in our games.
We are working with our datacenter to get a resolution as fast as possible. As of 10:00am this should be working fine, however there may be some residual effects.
For increased pings prior to July 9th, we are investigating a relation to those increased pings and our recent server stability upgrades. We expect to have some tweaks coming next week to those, but are still collecting data and exploring options. Please try to be patient with us while we find the balance between fully stable servers and the best possible latency for our gamers.
We have seen a bunch of forum posts from users who have started to panic because their ping has increased on the morning of July 9th, 2013.
We are currently investigating an issue with our Datacenter located in Toronto.
Last night and into the morning there were severe power outages and weather conditions near our Datacenter. It may have caused some internet connections to re-route through other backbones. This could increase your latency in our games.
We are working with our datacenter to get a resolution as fast as possible. As of 10:00am this should be working fine, however there may be some residual effects.
For increased pings prior to July 9th, we are investigating a relation to those increased pings and our recent server stability upgrades. We expect to have some tweaks coming next week to those, but are still collecting data and exploring options. Please try to be patient with us while we find the balance between fully stable servers and the best possible latency for our gamers.
Comments
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poor guys, clueless about what they are doing, its fun, even after stopping to play, I come here daily to see saidin saying be patient, and whatnot.
I'm not sure what you mean by this.
We know exactly what some of the issues are, but we are under a policy that does not allow me to reveal exact technical details.
This is not uncommon in the industry.
We have a scheduled maintenance coming up in July, we expect to make the necessary changes at that time. And from that, we're hoping that it will help the latency problems. But the internet is a pretty non linear entity. We can make changes here and there but they may or may not work. They may work for one person and not for another.
In either case, your opinion has been heard, in multiple threads now. -
Hopefully our old pings will be back soon ^^
I gotten more ping lowered tremendously, about a 90 ping decrease and I lag more than I did before, to the fact that I can't play cf anymore. I do wish they would simply "mask" our pings so everyone would have 0 and you can only see your own. -
[GM]Saidin wrote: »I'm not sure what you mean by this.
We know exactly what some of the issues are, but we are under a policy that does not allow me to reveal exact technical details.
This is not uncommon in the industry.
We have a scheduled maintenance coming up in July, we expect to make the necessary changes at that time. And from that, we're hoping that it will help the latency problems. But the internet is a pretty non linear entity. We can make changes here and there but they may or may not work. They may work for one person and not for another.
In either case, your opinion has been heard, in multiple threads now.
Hopefully not another 10 hour maintenance? :rolleyes: -
Why do you keep ignoring WEST COAST SERVER... haven't heard any fixes or "looked into" for that server, latency increase is annoying. For some reason the sever works fine around 3am-4am.... I get 7 ping at that time but the rest of the time i get 50 ping with massive spikes.. seriously fix west coast.
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I'm sure they aren't ignoring the issue. They are probably fully aware of it and Z8Games probably won't release anything about the issue until they probably fully understand what the problem is.Why do you keep ignoring WEST COAST SERVER... haven't heard any fixes or "looked into" for that server, latency increase is annoying. For some reason the sever works fine around 3am-4am.... I get 7 ping at that time but the rest of the time i get 50 ping with massive spikes.. seriously fix west coast.
Like he said to somebody else, they aren't allowed to exactly reveal the issues but they can give out a notice that they are aware and working on it.
I would love to see my ping go back to 25 - 30. I get 60 now in Echo and just can't play now.
-
[GM]Saidin wrote: »I'm not sure what you mean by this.
We know exactly what some of the issues are, but we are under a policy that does not allow me to reveal exact technical details.
This is not uncommon in the industry.
We have a scheduled maintenance coming up in July, we expect to make the necessary changes at that time. And from that, we're hoping that it will help the latency problems. But the internet is a pretty non linear entity. We can make changes here and there but they may or may not work. They may work for one person and not for another.
In either case, your opinion has been heard, in multiple threads now.
go get them. lol -
My ping has been worse than it should be in Canadian servers for around a year, probably more. A year or two ago (or more) all of the players in England/UK got +10 or so ping increase for no reason. So people with amazing internet didn't get 85 any more, they got 95. Since then ping has increased for UK players 2 more times, Originally back in the day (When the servers didn't give UK players higher ping than they should get) I had bad internet, but when I got decent internet after the 2nd time ping went up, I had 102 in echo. Originally the top internet here gave some UK players 86 ping in echo, then as I said it went up to 94 (on the first ping increase) and then when I got the same good internet that others had, I got 102 (which is why I asumed it happened again, because of the +8 ping difference every time the servers decided to increase UK players ping, THIS is only for UK players, nothing like this has happened to other Europeans, from what I've seen anyways. There's a bad connection with the server for UK players, something on their side. Ping test to Toronto:
Speedtest to Toronto:
Another problem is that from room to room my ping changes. Before the ping crisis I was some times getting pings in the 90's, randomly, about 50% of the time (other times 102/106, countless different changes, a new ping every day, kinda) some times 94 stable, 96 stable, 98/98 stable which stopped and changed to 102/110/118 ping when the servers started failing (At the start everyone was massively lagging in rooms which wasn't effecting me, which is why I'm worried that once Z8 have fixed the problem for their NA players, the UK connection to the Canadian Servers will still be bad for bad for UK players (It's only for English/Great Britain players connecting to Canada, NA players seem to not get ping changes or higher than what they should get in the UK servers, The only reason they will get higher ping on the same level as British players is because the UK servers are now located further away to the east, in Germany. NA players with good internet have gotten 85 in UK and the same with UK players in echo but that's changed for UK players, that's the problem. Even before the server crisis my ping has been changing from pub to pub (stable in every pub, with a 1 ping jitter 5% of the time, I've even ping tested before I go in-game, I've gotten 90 or so and then in-game it's completely different.
It's not my internet, my ping is perfectly stable in every room in-game, it just changes if I rejoin or go to another room, also I get the correct ping on ping test and other Canadian servers on different games. After a few days or so after the massive ping changes happened for NA players, my ping went up +12-13 more. Now I get 116/123/131. Before when everyone's ping was fine, no one would care about my ping, but now that NA players have a similar problem, hopefully Z8 will fix it for UK players also. Note, my ping in the UK servers (located in Germany) is stable at 21 and never changes, because there's not a problem with the UK players connection to that server. I hope UK players get what they should be getting. In Bravo, just like everyone else, I get lower ping, the ping changes still happen there from 93-94/95-96/97-98/99-100 (different per room) but it's close to what I should be getting. Saidin did say that the server problems could've caused people's internet to re-rout somewhere else before reaching the Toronto server, which I think is a strong possibility (otherwise the ping change would've effected me exactly when it started effecting NA players) However, I think the re-routing problem has been happening unrealised for the UK players for years.
I'm a competitive UK player, we can't compete in CF EU because of the license restrictions. There's no competition in the UK servers (located in Germany) That forces me to play in NA servers (Which would be perfectly fine with 90 ping or AT LEAST a ping that doesn't change every pub or a ping that is close to what I should be getting with my fibre optic broadband.
Thanks for reading. -
My ping has been worse than it should be in Canadian servers for around a year, probably more. A year or two ago (or more) all of the players in England/UK got +10 or so ping increase for no reason. So people with amazing internet didn't get 85 any more, they got 95. Since then ping has increased for UK players 2 more times, Originally back in the day (When the servers didn't give UK players higher ping than they should get) I had bad internet, but when I got decent internet after the 2nd time ping went up, I had 102 in echo. Originally the top internet here gave some UK players 86 ping in echo, then as I said it went up to 94 (on the first ping increase) and then when I got the same good internet that others had, I got 102 (which is why I asumed it happened again, because of the +8 ping difference every time the servers decided to increase UK players ping, THIS is only for UK players, nothing like this has happened to other Europeans, from what I've seen anyways. There's a bad connection with the server for UK players, something on their side. Ping test to Toronto:
Speedtest to Toronto:
Another problem is that from room to room my ping changes. Before the ping crisis I was some times getting pings in the 90's, randomly, about 50% of the time (other times 102/106, countless different changes, a new ping every day, kinda) some times 94 stable, 96 stable, 98/98 stable which stopped and changed to 102/110/118 ping when the servers started failing (At the start everyone was massively lagging in rooms which wasn't effecting me, which is why I'm worried that once Z8 have fixed the problem for their NA players, the UK connection to the Canadian Servers will still be bad for bad for UK players (It's only for English/Great Britain players connecting to Canada, NA players seem to not get ping changes or higher than what they should get in the UK servers, The only reason they will get higher ping on the same level as British players is because the UK servers are now located further away to the east, in Germany. NA players with good internet have gotten 85 in UK and the same with UK players in echo but that's changed for UK players, that's the problem. Even before the server crisis my ping has been changing from pub to pub (stable in every pub, with a 1 ping jitter 5% of the time, I've even ping tested before I go in-game, I've gotten 90 or so and then in-game it's completely different.
It's not my internet, my ping is perfectly stable in every room in-game, it just changes if I rejoin or go to another room, also I get the correct ping on ping test and other Canadian servers on different games. After a few days or so after the massive ping changes happened for NA players, my ping went up +12-13 more. Now I get 116/123/131. Before when everyone's ping was fine, no one would care about my ping, but now that NA players have a similar problem, hopefully Z8 will fix it for UK players also. Note, my ping in the UK servers (located in Germany) is stable at 21 and never changes, because there's not a problem with the UK players connection to that server. I hope UK players get what they should be getting. In Bravo, just like everyone else, I get lower ping, the ping changes still happen there from 93-94/95-96/97-98/99-100 (different per room) but it's close to what I should be getting. Saidin did say that the server problems could've caused people's internet to re-rout somewhere else before reaching the Toronto server, which I think is a strong possibility (otherwise the ping change would've effected me exactly when it started effecting NA players) However, I think the re-routing problem has been happening unrealised for the UK players for years.
I'm a competitive UK player, we can't compete in CF EU because of the license restrictions. There's no competition in the UK servers (located in Germany) That forces me to play in NA servers (Which would be perfectly fine with 90 ping or AT LEAST a ping that doesn't change every pub or a ping that is close to what I should be getting with my fibre optic broadband.
Thanks for reading.
Agreeed I'm from UK and don't don't even really use UK servers, they could close them for me although they are a useful container to keep alot of the players I don't want to play with separate:p
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