Current Server Issue 5am - 9am March 8th

yarrH

TomtAged wrote: »

No see jump, we pay them for zp, therefore they do have a responsibility to respond and pay attention to their "customers" since we are the ones who line their friggin pockets... Cause not one of them does this out of the "good" of their "heart" it's the money. So ya when money is involved, especially my money, I expect service and promptly dammit. WoW never had these issues and I payed them less a month than I do CF for their over priced currency.

That's the thing... they're doing this for the customers, they could be harsh and say, "Nah, we'll leave it until Monday, and then fix it." or "We'll wait a few hours, then fix it." but no, they're trying their best.

Also you're lining G4Box and Z8Games with money, not the employees. Then Z8Games/G4Box distribute the money to the employees.

You can't really compare CF NA to WoW can you? That's like comparing Aqua Man to Spider Man... it doesn't work, and is out of per portion.

Also, it doesn't matter how much you've paid or haven't paid, they'll still fix the issue(s)...

DrZaref

i 've never paid money but i expect better service
it's NA/UK version
other versions don't have such problems
also they get some cool patches and items before us

Saidin

We've figured out the problem.

We're working on a fix. Should be good soon.

aGotenks

yarrH wrote: »

That's like comparing Aqua Man to Spider Man... it doesn't work, and is out of per portion.

Also, it doesn't matter how much you've paid or haven't paid, they'll still fix the issue(s)...

Well, yeah you can..Spider man is awesome, aqua man sucks...A guy with the power to control water and swim aroudn talking to fishes..

TomtAged

cept it does matter. I'm sorry I've been taught you give your best no matter what. Especially when its for CUSTOMERS. I never once saw a ha/ck on blizzards games, yes they are a monster compared to z8, but point remains the same. anti hack is basic for an online game. if you cant even protect your game from lousy 14 year olds with so much time on their hands they make hacks, then you shouldn't even be employed in the business. Their "programmers" are suppose to be trained to be better than some lil punk kid. If they aint they should get a refund on their college tuition cause they didn't learn a damn thing.

Azureus07

[GM]Saidin wrote: »

We've figured out the problem.

We're working on a fix. Should be good soon.

Thank goodness I've been refreshing this page in the last hour waiting for your update on the problem

yarrH

RutherF0rd wrote: »

i 've never paid money but i expect better service
it's NA/UK version
other versions don't have such problems
also they get some cool patches and items before us

Just because it is the NA/UK version doesn't make a difference, other than other providers (excluding CF AL).

Other versions do have these problems, and some what Z8Gamex excels in.

The patches are different depending on the game, it doesn't matter, as one day, we may get the items. I prefer this version over all* other versions.

Z8Games are giving their best, be patient... there is more in life than video games, go and relax, listen to music, anything!

* - the versions what I have played.

yarrH

yarrH wrote: »

Just because it is the NA/UK version doesn't make a difference, other than other providers (excluding CF AL).

Other versions do have these problems, and some what Z8Gamex excels in.

The patches are different depending on the game, it doesn't matter, as one day, we may get the items. I prefer this version over all* other versions.

Z8Games are giving their best, be patient... there is more in life than video games, go and relax, listen to music, anything!

* - the versions what I have played.

aGotenks wrote: »

Well, yeah you can..Spider man is awesome, aqua man sucks...A guy with the power to control water and swim aroudn talking to fishes..

Well, I guess that wasn't the best thing to compare the games too. However Spider Man clearly out plays Aqua Man, ask anyone... :rolleyes: I mean, he can shoot webs out of his wrists!

WinniedaPOOP

Lol there's a party in alpha 1 lobby

ahmedxxc

that problem always come from hackers the game shield is very weak any room u go find hack + hack use servers to send files to players so he can hack and that shield nothing to do this issue was at silkroad online and when they notice and hear to us was too late and most of players just gone without back so if that game try to get good ha2ck shield like anhle that will be great or die for ever

CrushNinjaa

Hope that you fix the problem fast and also try to update x-trap hackers are becoming all over crossfire
IGN: I-Killer.?

aGotenks

Disconnected from server and now i can't get back on...How long will this take? -_-

Saidin

Here's some updates guys.

First off, the problem has nothing to do with hackers. We did not get DDoSed or anything. No one has accessed our servers or hacked our servers.

Secondly, this has nothing to do with x-trap. Though we are expecting an X-Trap update soon. And we have some new anti hack game settings coming in on the back end soon which will help fight our current problem.

Thirdly, this has nothing to do with our server instabilities recently. As many have noticed the servers have been unstable at seemingly random hours. We know this problem to be a communication issue between our db and the game. Our technicians are working with the db technicians from smilegate to troubleshoot this problem and get it fixed. In the mean time we have to live through some of those. We are making sure that we are on call 24/7 during this instability time to make sure that the problem corrects itself quickly with as little service interruption as possible until we get a more permanent fix.

Fourthly, this problem was caused by a problem with the Daily missions. This is why the problem started at 5am, because this is when the Daily missions change over.

We've made some changes and have restarted the servers. We would like to ask you all to try and get on and see if you can play games.

Aurawricc

im in a game now WOOT
thnx z8

oRlyyy

Yep, working again.

yarrH

Game working again.

Thanks.

Aurawricc

so, now that thats over, how long with double exp n gp be extended? ;D

MurderInc22

[GM]Saidin wrote: »

Here's some updates guys.

First off, the problem has nothing to do with hackers. We did not get DDoSed or anything. No one has accessed our servers or hacked our servers.

Secondly, this has nothing to do with x-trap. Though we are expecting an X-Trap update soon. And we have some new anti hack game settings coming in on the back end soon which will help fight our current problem.

Thirdly, this has nothing to do with our server instabilities recently. As many have noticed the servers have been unstable at seemingly random hours. We know this problem to be a communication issue between our db and the game. Our technicians are working with the db technicians from smilegate to troubleshoot this problem and get it fixed. In the mean time we have to live through some of those. We are making sure that we are on call 24/7 during this instability time to make sure that the problem corrects itself quickly with as little service interruption as possible until we get a more permanent fix.

Fourthly, this problem was caused by a problem with the Daily missions. This is why the problem started at 5am, because this is when the Daily missions change over.

We've made some changes and have restarted the servers. We would like to ask you all to try and get on and see if you can play games.

what about the duration of the exp event now boss?

Azureus07

[GM]Saidin wrote: »

Here's some updates guys.


We've made some changes and have restarted the servers. We would like to ask you all to try and get on and see if you can play games.

Quick update from me, a bit laggy as a large number of people trying to get in there server but everything else seems to be working fine Thanks

Elmo451

Thanks Saidin. Any idea if it would be possible to extend times of limited use items?

MurderInc22

working fine minor server lag as u would expect no errors

Saidin

The servers are back!

While it might be a little laggy getting back into the game everything should be stable. The lag will reduce as everyone gets on the servers and starts playing.


We will be extending the 100% EXP and GP event by one day until March 11th.

In addition, all temporary items not ending today will be given an extra day added to them. Note that this job to add an extra day will take place at midnight tonight.


Thanks everyone for your patience, when we have more information about upcoming server upgrades and anti hack news we will post it!