Halloween Crates - wrong ZP charged
Attention Halloween Crate fans!
Instead of treats this year we've decided to trick you! Trick you with the price of the Halloween ZP crate.
Currently if you purchased the 5, 10, or 30 crate bundles of the Halloween crate you may have noticed that you got charged more ZP than the listed price!
Fear not. We will be resolving this issue with a hot fix as soon as possible, and after it is corrected we will be awarding the wrongfully charged ZP back to the players who purchased those crate bundles.
So there will be no issue with missing or lost ZP, all the wrongly charged zp will be returned as soon as the bug is fixed. There is no problem with the crate itself, so feel free to stock up on the crates and use them to try to win those awesome Halloween weapons as normal.
Please note that upon initial inspection the correct amount of ZP is charged, but that your ZP total will change upon re-logging into the game. This is where the issue lies and we will be fixing it immediately.
Instead of treats this year we've decided to trick you! Trick you with the price of the Halloween ZP crate.
Currently if you purchased the 5, 10, or 30 crate bundles of the Halloween crate you may have noticed that you got charged more ZP than the listed price!
Fear not. We will be resolving this issue with a hot fix as soon as possible, and after it is corrected we will be awarding the wrongfully charged ZP back to the players who purchased those crate bundles.
So there will be no issue with missing or lost ZP, all the wrongly charged zp will be returned as soon as the bug is fixed. There is no problem with the crate itself, so feel free to stock up on the crates and use them to try to win those awesome Halloween weapons as normal.
Please note that upon initial inspection the correct amount of ZP is charged, but that your ZP total will change upon re-logging into the game. This is where the issue lies and we will be fixing it immediately.
Comments
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[GM]Saidin wrote: »Attention Halloween Crate fans!
Instead of treats this year we've decided to trick you! Trick you with the price of the Halloween ZP crate.
Currently if you purchased the 5, 10, or 30 crate bundles of the Halloween crate you may have noticed that you got charged more ZP than the listed price!
Fear not. We will be resolving this issue with a hot fix as soon as possible, and after it is corrected we will be awarding the wrongfully charged ZP back to the players who purchased those crate bundles.
So there will be no issue with missing or lost ZP, all the wrongly charged zp will be returned as soon as the bug is fixed. There is no problem with the crate itself, so feel free to stock up on the crates and use them to try to win those awesome Halloween weapons as normal.
Please note that upon initial inspection the correct amount of ZP is charged, but that your ZP total will change upon re-logging into the game. This is where the issue lies and we will be fixing it immediately.
Thanks. . -
Just a question for example if somebody had 20000zp and initally wanted 20 crates(2x10) at 1000 a piece.Upon initially purchasing the first 10 he would have been charged 11000ZP leaving 9000ZP leaving the only possibility remaining of purchasing 5 crates for 5500ZP but being charged 5900ZP.
So he would of received 15 crates for 16900 of which I would presume would be refunded 1400ZP(16900-10000-5500).Now add that together with the remaining ZP and he would have in total 4300ZP.So from the intial prices quoted on the website he would still be 700zp out of pocket after having paid 15700 for 15 crates which should of been 1000 each if buying in batches of 10.
I just wonder how or if at all z8 will compensate people who have been victims to this.Because its surely Z8s fault for advertising these prices and just giving the difference back means people are still out of pocket after being forced to buy 5 crates second time round when they expected to have enough money to buy 10.Hope the maths is not too confusing for you,but alas i couldn't think of an easier way to illustrate this. -
RumAndCoke wrote: »Just a question for example if somebody had 20000zp and initally wanted 20 crates(2x10) at 1000 a piece.Upon initially purchasing the first 10 he would have been charged 11000ZP leaving 9000ZP leaving the only possibility remaining of purchasing 5 crates for 5500ZP but being charged 5900ZP.
So he would of received 15 crates for 16900 of which I would presume would be refunded 1400ZP(16900-10000-5500).Now add that together with the remaining ZP and he would have in total 4300ZP.So from the intial prices quoted on the website he would still be 700zp out of pocket after having paid 15700 for 15 crates which should of been 1000 each if buying in batches of 10.
I just wonder how or if at all z8 will compensate people who have been victims to this.Because its surely Z8s fault for advertising these prices and just giving the difference back means people are still out of pocket after being forced to buy 5 crates second time round when they expected to have enough money to buy 10.Hope the maths is not too confusing for you,but alas i couldn't think of an easier way to illustrate this.
We definitely recognize this situation. At the moment we're not setting anything in stone. It's hard to judge this without a million miles of red tape and evidence. We would like to make everyone happy though so we will be looking at the stats to see who this might have affected and then find ways to compensate for them.
At the moment though I can't guarantee anything. -
[GM]Saidin wrote: »We definitely recognize this situation. At the moment we're not setting anything in stone. It's hard to judge this without a million miles of red tape and evidence. We would like to make everyone happy though so we will be looking at the stats to see who this might have affected and then find ways to compensate for them.
At the moment though I can't guarantee anything.
If there possibility of getting all the crates we brought instead of getting the ZP?
I mean people will lose their guns, but it's a possibility... -
If there possibility of getting all the crates we brought instead of getting the ZP?
I mean people will lose their guns, but it's a possibility...
In other words you didn't win.I feel sorry for you but, I think the people who did win guns today would be rather unhappy to say the least with this outcome.Maybe they could just give all the people who purchased ZP today 1000 or 2000 as a goodwill gesture.
Only time will tell what they decide for compensation, but it should if there is any discrepancies be in favour of the consumer as it was not their fault. -
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i hope i get to buy those crates soon... but if they take the guns away, it will be unfair!
No one is losing any of their weapons, and we're not taking away any purchased crates. The crates themselves work fine, there's no reason to take any of that away.
We will shore up everyone's ZP so that they will get back the difference. We recognize though that this isn't ideal in some situations so we're looking at some other options on top of this.
But nothing has been announced yet. -
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