100% EXP Extended 4pm - Midnight - July 5th

Saidin

Hello everyone,

Full Service to the Cross Fire servers has been restored.

**Update**

We are deeply sorry for the confusion caused by yesterdays announcement. The announcement had said we would be running 100% more EXP from 1pm - 4pm. Unfortunately due to a technical mistake this did not happen and we are now running 100% More EXP from 4pm until Midnight.

So the bonus is you get more time to get more EXP!!!

**Update** - 4:30pm EDT July 5

Sorry for the double post, we have some more information and a full resolution to these problems.


We will be holding a 100% EXP Event Tomorrow July 6th between 1 and 4pm EDT to allow players a chance to catch up on lost exp if they missed the chance to log in yesterday!

The second part requires a little bit of explaining.

There are 2 situations involved here, one is easy and the other is hard to explain.

The first situation is all players who purchased something other than crates during the lag and did not receive the item. To these players we will be giving them item back to them. (note this also includes the web mall)

The second situation involves people who purchased crates. It is best explained by going through the purchase process for crates.

1. Player Purchases Crates
2. Points are deducted (gp or zp)
3. Player Opens Crates
4. Player wins items

Yesterday players were able to purchase crates, but by the time they went to open them they were seeing SWAT characters for the winnings. This was because the crate didn't exist the lag that was stressing the servers caused a problem between the purchase and the crate in the inventory.

When the player tried to open the crate they were opening fake crates, even though their points had been deducted and the game looked like it put crates in your inventory.

In this situation all crates for all players who experienced this will be returned.

For example: If you purchased 10 M37 Hellfire crates and you opened them all and received no items (but your points were deducted) you will receive 10 M37 Hellfire crates!

This means that everyone who purchased items will get their items back! Items will be delivered over the next 12-24 hours.


Thanks for your patience and understanding in this matter.




**Original Post**

We are in the process of determining what the problems were last night, about half the normal amount of people could not connect and those that could were experiencing lag and problems in the game.

We are also aware of Crate purchasing and spinning problems last night. We are looking in to these problems and will have an update for you throughout today.

Please be patient while we determine the causes and respond with appropriate compensations and answers!

Thanks!

CFShu

I hope BM is fixed soon.

GodsGunman

Lol last night was odd for sure.

Im_Owen

Yay. Time to get back to alpha, where I don't get kicked for getting 5 straight headshots in GM.

SirPano

My ping was 3 now it's 11

iFluidx

Nice to see that the lag problems are solved now

J4mmer

Game points missed ?

Saidin:

For a while during this 'lag event' the points scoreboard was not showing any data - unsure if the background db system was still working though - can you confirm this status please?

Thanks.

Abel95

Thanks for the great news! However, I was not playing last night.

Saidin

J4mmer wrote: »

Saidin:

For a while during this 'lag event' the points scoreboard was not showing any data - unsure if the background db system was still working though - can you confirm this status please?

Thanks.

Right now our main concern is addressing the people who were affected by the lag when trying to open crates or purchase items.

I can't speak fully to the scoreboard problems or any kills/deaths or EXP issues that might have risen from the problems.

lolizmm

[GM]Saidin wrote: »

Hello everyone,

Full Service to the Cross Fire servers has been restored.


We are in the process of determining what the problems were last night, about half the normal amount of people could not connect and those that could were experiencing lag and problems in the game.

We are also aware of Crate purchasing and spinning problems last night. We are looking in to these problems and will have an update for you throughout today.

Please be patient while we determine the causes and respond with appropriate compensations and answers!

Thanks!

This problem included blocking problem for Turkey. ( 88.24*.***.***)
I saw that this morning. Servers-restart solved the problem(lag for herkes and Turkey's ip problem) temporarily. Your servers have blocking problem and other problems. You did not mind my posts. I'm thinking CF (Q9 Network) servers(especially firewall servers, Anti-DDOS app, proxy servers) is doing auto blocking for some Turkey cities. You are must do check active server roles.

GodsGunman

lolizmm wrote: »

This problem included blocking problem for Turkey. ( 88.24*.***.***)
I saw that this morning. Servers-restart solved the problem(lag for herkes and Turkey's ip problem) temporarily. Your servers have blocking problem and other problems. You did not mind my posts. I'm thinking CF (Q9 Network) servers(especially firewall servers, Anti-DDOS app, proxy servers) is doing auto blocking for some Turkey cities. You are must do check active server roles.

They've already said multiple times that they have nothing to do with the problem some people from Turkey are having, and they have not blocked any IP blocks from Turkey. If they did, all people from Turkey wouldn't be able to play, not just some of them.

lolizmm

Thanks for again blocked to us.
I'm confident that the problem(blocking) is located in your servers.
I saw today; unblock,blocked,unblock, unblocked, blocked .....
Your servers is kidding us.

HUGGYB34R

lolizmm wrote: »

Thanks for again blocked to us.
I'm confident that the problem(blocking) is located in your servers.
I saw today; unblock,blocked,unblock, unblocked, blocked .....
Your servers is kidding us.

Are you deaf,dumb,or blind??????????????????????????
How many different ways can they tell you its not being blocked.

lolizmm

GodsGunman wrote: »

They've already said multiple times that they have nothing to do with the problem some people from Turkey are having, and they have not blocked any IP blocks from Turkey. If they did, all people from Turkey wouldn't be able to play, not just some of them.

If our any ISP did blocks for z8, all people from Turkey wouldn't be able to play.
Blocks is done by a court order in Turkey. CF NA (Z8 games, g4box) haven't got any court order in Turkey.
You are haven't found a solution.

HUGGYB34R

You just cant seem to grasp that not every dam problem is always z8 fault can you?

Speculate

At least they got it fixed

Pewwf

Saidin, can you give us a heads up when you have returned the crates back?

AbdouDevil

Extremly Laaaging

DrZaref

my ping was 70-90 but now 190-200
what's wrong

Saidin

We are working on this problem still.

Here is where we stand:

1) We determined the cause for the problem last night. It was due to a number of factors all happening at the same time.

It was fixed this morning around 8:00am.

2) We are working on a compensation for players with problems involving crates. We are also working on an EXP compensation to make sure people can get in and make up some lost EXP! (note, this will likely be 100% exp for a few hours tomorrow so be ready for an announcement!)

3) Current lag problems have nothing to do with this issue. This issue cannot attribute a random ping spike for a few players across the globe. There are a million things that could affect pings, but the problems from last night are not one of them.

Righteouss

[GM]Saidin wrote: »

.

2) We are working on a compensation for players with problems involving crates. We are also working on an EXP compensation to make sure people can get in and make up some lost EXP! (note, this will likely be 100% exp for a few hours tomorrow so be ready for an announcement!)

Thanks saidin, this will make up for my lost time (hopefully its in the hours i play at)

Pewwf

Glad to hear it..

Saidin

Main Post is updated.

Saidin

Sorry for the double post, we have some more information and a full resolution to these problems.


We will be holding a 100% EXP Event Tomorrow July 6th between 1 and 4pm EDT to allow players a chance to catch up on lost exp if they missed the chance to log in yesterday!

The second part requires a little bit of explaining.

There are 2 situations involved here, one is easy and the other is hard to explain.

The first situation is all players who purchased something other than crates during the lag and did not receive the item. To these players we will be giving them item back to them. (note this also includes the web mall)

The second situation involves people who purchased crates. It is best explained by going through the purchase process for crates.

1. Player Purchases Crates
2. Points are deducted (gp or zp)
3. Player Opens Crates
4. Player wins items

Yesterday players were able to purchase crates, but by the time they went to open them they were seeing SWAT characters for the winnings. This was because the crate didn't exist the lag that was stressing the servers caused a problem between the purchase and the crate in the inventory.

When the player tried to open the crate they were opening fake crates, even though their points had been deducted and the game looked like it put crates in your inventory.

In this situation all crates for all players who experienced this will be returned.

For example: If you purchased 10 M37 Hellfire crates and you opened them all and received no items (but your points were deducted) you will receive 10 M37 Hellfire Crates!

This means that everyone who purchased items will get their items back! Items will be delivered over the next 12 hours.


Thanks for your patience and understanding in this matter.

Pewwf

Are the crates issue going to be fixed today?

Pewwf

Oh i didn't see the other post you posted. Sorry about the multiple posts. You just answer all my questions LOL

Abel95

Ah, thanks for the update!

Saidin

Pewff wrote: »

Oh i didn't see the other post you posted. Sorry about the multiple posts. You just answer all my questions LOL

No problem, the crates which you purchased and opened which never actually existed will be added to your account in the next 2-12 hours.

Think of it like.. you bought crates but there was a delay in actually getting the crates to you.

Pewwf

[GM]Saidin wrote: »

No problem, the crates which you purchased and opened which never actually existed will be added to your account in the next 2-12 hours.

Think of it like.. you bought crates but there was a delay in actually getting the crates to you.

I'll think like that the next time it happens

CFShu

YAY! 100% again.

Saidin

dsadsedae wrote: »

@Saidin yesterday my ping was 50 and today is 220

If you read the full thread, you'll notice another post of mine.

3) Current lag problems have nothing to do with this issue. This issue cannot attribute a random ping spike for a few players across the globe. There are a million things that could affect pings, but the problems from last night are not one of them.

Pings fluctuate drastically for players connecting from greater distances. The internet is a vast collection of tubes and sometimes it takes a while to travel through them. There are factors affecting your ping here which we cannot determine the cause of because from our end our servers are functioning as intended and without problem.


I'm going to close this thread. Please see the first post for our response and resolution for last nights problems.