Why does Support SUCK so god damned bad?

GoPancakes

GodsGunman wrote: »

They don't reply to hack reports, and if the hacker indeed wasn't banned then you must not have been filling out the form correctly.

I filled in the forms correctly, and if certain areas weren't correct, I definitely cleared it up with the "Comments" section. Does it take this long for the ticket to reach them?

GodsGunman

GoPancakes wrote: »

I filled in the forms correctly, and if certain areas weren't correct, I definitely cleared it up with the "Comments" section. Does it take this long for the ticket to reach them?

"if certain areas weren't correct"

[GM]Saidin wrote: »

Reviewing reports
We get a lot of reports. Period. On a good day (low hacking) on a weekend we might get somewhere around 500 reports.

Sorting these reports out means we have to run filters on them. This is some of the stuff we do to get down to a legitimate report.
First check to see if the information in the report is accurate. Did they upload a replay, is there any additional information, did they get the character name correct (we realize this puts 'work' on your part but getting the name right with a bit of information goes a long way to getting the report done faster).

If all areas aren't correct, the filter might filter them out, and your report won't be looked at.