Small Site Update for Hack Reporting

Saidin

We have made some small changes to some of the error messages people might receive when submitting a hack report through our support system.

These new messages should make it much clearer when there is a problem if you submit a *.cfr file.


For reference these are the 4 things that should be kept in mind when submitting a report.

1. The file must be a *.cfr file.

2. The file name should contain no special characters or foreign language characters. There should be no "." used in the file name other than .cfr. For example: replay.hacker.file.cfr is not a valid file name.

3. The file name should be less than 30 characters total.

4. If you get an error message not relating to this, please try waiting 5-10 minutes and trying again. If you continue to get an error then contact us via a regular support ticket.

Note that some replay files will contain weird characters by default, especially ones saved on the clan server. Periods "." contained within the file name are not compatible with our system so make sure to rename your file to something simpler like "Hack_Report.cfr"

Thanks everyone for your patience while we sorted these things out.

GodsGunman

Oh, that explains it... Couldn't figure out why I kept getting errors when reporting, must have been because of a period in the name.

Too_Strong

GodsGunman wrote: »

Oh, that explains it... Couldn't figure out why I kept getting errors when reporting, must have been because of a period in the name.

That or -*=\/+? characters.

Abel95

Thanks for the update....!

ZahariaHome

Someone System Thanks for Update Hack-Report .

Saidin

GodsGunman wrote: »

Oh, that explains it... Couldn't figure out why I kept getting errors when reporting, must have been because of a period in the name.

We noticed some errors recently for players reporting hack reports and realized that the error messages were not clear enough.

So if you tried to submit a replay that wasn't compatible with our system the message should be more clear as to what the problem is now.

If you see any additional errors, don't hesitate to submit a regular ticket detailing those problems so we can continue to improve the system!

Thanks!

Abel95

[GM]Saidin wrote: »

We noticed some errors recently for players reporting hack reports and realized that the error messages were not clear enough.

So if you tried to submit a replay that wasn't compatible with our system the message should be more clear as to what the problem is now.

If you see any additional errors, don't hesitate to submit a regular ticket detailing those problems so we can continue to improve the system!

Thanks!

Off-Topic:
Any hint if we get a Januray Update/Patch? If you can't tell then can you do some code writing so we can figure out if we get a update this month?

ShadowDrift

nice finaly i can report agan:P

Jaakke

abel95 wrote: »

Off-Topic:
Any hint if we get a Januray Update/Patch? If you can't tell then can you do some code writing so we can figure out if we get a update this month?

We wont get a patch until the 3rd week of February. Its been the same for the past 3 years, after the XMAS patch we dont get another patch until the 3rd week of February.

[dot]

[GM]Saidin wrote: »

3. The file name should be less than 30 characters total.

Is this just the file name or the entire path to the file?

Like C:\MyReplayFiles\ counts towards the 30 limit?

eDrake

[MOD]dot wrote: »

Is this just the file name or the entire path to the file?

Like C:\MyReplayFiles\ counts towards the 30 limit?

Of course not. It's the file name for sure.. The server does not have the ability to read the entire file path and just reads what was uploaded.

Saidin

[MOD]dot wrote: »

Is this just the file name or the entire path to the file?

Like C:\MyReplayFiles\ counts towards the 30 limit?

It should be that it's only the file name. Though I will confirm this.

To note, the character limit is there because we manually add things to the file name as it comes in. It's for our own sorting purposes.

Chimpzz

If I may suggest something.....

I really think the report page is too complex for regular players especially if they are reporting a TDM match, commons things I see people say is "what do I put for rounds if it was TDM?", "What time do I put in game time, or replay time".

So could you make it more friendly? and this might help to increase the accurate reporting of players.

esmailkasass

thanks for the update

Saidin

Chimpzz wrote: »

If I may suggest something.....

I really think the report page is too complex for regular players especially if they are reporting a TDM match, commons things I see people say is "what do I put for rounds if it was TDM?", "What time do I put in game time, or replay time".

So could you make it more friendly? and this might help to increase the accurate reporting of players.

Good points. We'll see what we can do with this.

Chimpzz

[MOD]dot wrote: »

Is this just the file name or the entire path to the file?

Like C:\MyReplayFiles\ counts towards the 30 limit?

Definitely only the file name will count and you can quote me on this:p

Chimpzz

[GM]Saidin wrote: »

Good points. We'll see what we can do with this.

Nice.

It would make the reporting page understandable and help everyone.

Forgot to multi quote both post so nooooooo infraction please:p

2Slickk

Thumps up 4 easier support tickets.. Is it possibe to make for TDM and ffa a multible h.ack report. Most of the time there is more than just one h.acker. So there would be no need to upload the same replay twice. Ty

PR0PAGANDA

We changed our clan name to " BANG-UR-DEAD " because BANG UR DEAD with Spaces did not seem to work when saved from the clan servers , We did our part , Thanks for taking care of things on UR end !!!

PR0PAGANDA

sorry 4 double post , but I cant edit my posts in your threads

maybe remove the characters you specified above from available Clan Names ?
not everyone renames a saved reply

TeamBagging

ana lab IN BETTER THAN x trap.

Sadin, Can we chang to Ana lab instead of X TRAP. Soem players have been ban by accident. Plus the Xtrap is too small to protect CrossFire. Combatarms is a huge game and uses Ana Lab. They use to use something else but they done. Can CrossFire use Ana Lab too.

N1N0Cr0

Dear Z8 Games and Crossfire

I am in your game known as NinoCro. I play your game for more than two years.

I am a member Klan FormatCro and my clan is made ​​up of some of the oldest players in this game from a distant land Croatian from Europe. My clan does not support any illegal activities and hacker activity, and therefore we are very angry about the continuing rise of hackers in this game. We are always present in all activities related to your game and support your every effort to halt the increase in hacker activity in this game, because we are using the same number of friendships made ​​between different age, religious and geographical variety of people and teens. For example, I am 33 years old, some of our members are older than me, and my youngest are 13 years old.
As a long time we receive your notice of control ping and hackers, we have not seen so far none of that, the only client errors and Host errors. Each of our attempt to report or contacting Z8 Games staff had no results, because the feedback is automated and written long before this situation.

So please try to put an end to this circus and be sure to bring the game under your control, not minor crowd control. If you wish to carry out the necessary money, your loyal players like us, you are ready to assist you. Much success in your endeavors you want all 95 members FormataCro and your

NinoCro

DivineAxerz

We should use wat Ava uses cuz their system has only been breached once and since then they have had no hacking problems wat so ever.

MR___Salah

oh, that explains it... Couldn't figure out why I kept getting errors when reporting, must have been because of a period in the name.