What should I do when the staff fails?
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[GM]Saidin wrote: »Simply put, we are aware at the ease at which new accounts can be made. Decisions of that nature are not always made to "prevent hacking" as you would suggest. And changes come and go to how new accounts are made to the point where making announcements about it is not something we are going to be doing.
It's not worth comparing CF LA to us. Decisions of all natures come from various levels of a company. On some, there is a wide level of input required/needed/collected. On others the decision gets made from a higher level. No matter what, we'll never be able to fully compare the two versions in matters of those nature.
It's probably also worth pointing out the speed at which hacks are being disabled through all the systems we have. For example, just yesterday we received word from a brand new community advocate (someone who decided to turn a new leaf for once) about a bunch of working hacks.
All the hacks that were submitted through this person had all been picked up and detected either by xtrap (to not allow them in) or by HGW (to kick/ban when detected). And these were hacks with updates that were in less than 24 hours.
So while I'm quick to praise the auto ban system for its banning ability. I'm also quick to praise our staff here for constantly working in a proactive state of mind rather than trying to react to the hundreds of thousands of hack reports we receive.
We all know that there are ups and downs in hackers. Unless this new advocate you have really pulls through for us, things will just return back to normal as they always do. He may get bored of helping or just quit without giving reason, and then you'd be back where you were before he came in.
The confirmation e-mails would always be present and annoying to hackers. The only reason I could think of for G4Box as a business to not implement this feature would be because new legitimate users may find it a pain. There are tons of companies/businesses that have this feature, so why not you?
About comparing our version to CF LA: In some situations I know comparing 2 versions and saying "I wish we had that feature" would be... annoying after awhile, especially when it's not in your power to do/give, however in this situation I believe this is something that you (G4Box) as a company should do.
If one person has an idea, why not use it if it would benefit you as well? (as long as it's not copyrighted or anything).
It was my belief that you as GMs could do what you needed in regards to z8Games, was I wrong? -
Hackers became less past days .. Just like we all expected it, kids will soon have to go to work again or are already in school again, GMs work again, so does Xtrap.Gh0st_Slay3r wrote: »I'll be honest I don't really see that many hacks :S I dunno if that's just me or what but people always seem to exaggerate a lot...
I just spot about 5 hackers yesterday, in the time between Xmas and New Years Eve it were about 20. -
You just have to be patient when it comes to banned the hackers. There are indeed many report based on hackers on a daily bases. Now we do have a Auto-Banned-System ( ABS ) which banned hackers on a hourly basesI recently reported 6 hackers - 1 speeder, 5 wallers. All 5 wallers were high ranks and 4 of them admitted that they are using vip hacks. Now, 10 days later, all these guys still play.
What went wrong?
I still own a replay showing 4 of the wallers. They did it in an obvious way because they thought my team hacked aswell.
For GM's to attend nor take any action to your report you must be Patient my friend
There are many report but don't mean your report will be missed. I sure you it will. Just be patient
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radiCal_pT wrote: »Saidin what do you do when you guys get replays of a not so obvious hack?
Like some player is playing normally and he may even die at times to not let the others think he is hacking, but he really could be walling without it being obvious, that's what alot of players do, and we may think they are pro while they arent.
How do you know he is hacking by seeing a replay?
Does it mean we depend on the auto ban system to ban those guys?
From what I recall, Support also has other tools besides the replay's word to go on.
And for those thinking of discussing CF LA... well don't
It is a separate version. This forum is to be for discussion related to CF NA/UK.
All other comments and thoughts on CF LA can go to their respective forum, not here. -
From what I recall, Support also has other tools besides the replay's word to go on.
And for those thinking of discussing CF LA... well don't
It is a separate version. This forum is to be for discussion related to CF NA/UK.
All other comments and thoughts on CF LA can go to their respective forum, not here.
If that was directed to me, then that's a ridiculous thought.
I could have said "We should use (the same feature) that let's say MAT uses", would you have sent me to those forums?
Of course not. Using an idea that someone else also uses to improve yourself is something that is commonly done, and helps improve the world (as long as the idea isn't copyrighted). -
This is no thread to complain about hackers. The staff is what we should be talking about.
Saidin got his point. The autoban system still seems to cause some problems. It is likely to get abused when you know that you can prevent yourself from being permabanned by just causing an autoban on purpose.
Still, I won't report again. You guys do your job - that is okay. But the time that is needed to ban someone is to high. For me it is useless. They will have new accounts in less than 60 seconds and obviously they can use them for hacking for a whole bunch of time. This way I don't get the feeling that I do anything good by reporting a player. I just know that I prevent some guys from being unemployed.
To the others who doubted the validity of the hack reports. We played 4vs4 on Laboratory. We won the first half 9-0. The next half the 4 oponents ran fullspeed to our spawns and gave instant headshots to every ghost in their range. They did it all 9 rounds without a break.
I think the moderators know that this rule is pretty useless now but it still exists. Rory already made a comment that showed that.I could have said "We should use (the same feature) that let's say MAT uses", would you have sent me to those forums?
The problem is that it needs a lot of time to progress in this community. I think sooner or later we get overworked guidelines. This is just a guess but I think I could be right. -
GodsGunman wrote: »If that was directed to me, then that's a ridiculous thought.
I could have said "We should use (the same feature) that let's say MAT uses", would you have sent me to those forums?
Of course not. Using an idea that someone else also uses to improve yourself is something that is commonly done, and helps improve the world (as long as the idea isn't copyrighted).
That maybe so but its different on the internet - You accepted the rules like everyone else and discussing any other version and other games is not allowed on the forums - I can understand where your coming from but you ticked that little box saying you understood the rules like the rest of us did :P -
Gh0st_Slay3r wrote: »That maybe so but its different on the internet - You accepted the rules like everyone else and discussing any other version and other games is not allowed on the forums - I can understand where your coming from but you ticked that little box saying you understood the rules like the rest of us did :P
I respectfully disagree. -
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[GM]Saidin wrote: »Just looking through some of the OPs previous hack reports we can see that a bunch of them have been permanently banned, a bunch have been picked up by the AB system and there are still some in the system that need review.
We have to set priority levels on the hack reports because we get so many. This is only logical when dealing with such a large pool. A hacker banned by the AB system is moved to a lower priority. The reaction here is going to be "omg z8 is too soft on hackers because the A/B system doesn't issue permanent bans!!!"
Let me explain something to all users. And there's going to be some good information here so please read the indented example. It might help you the next time you want to complain.A person who hacks and is caught by the A/B system plays LESS than someone who hacks and is not caught by the A/B system.The chances of you seeing the user in game, especially in a public game is a pretty big long shot. Though it does happen, in those cases we apologize that you seemed to have "found" your hacker again. But if he's still hacking then he'll get caught under the same A/B system and probably won't be playing a few minutes after you found him.
If you hack and get caught, you get kicked from the server and banned for a period of time. If you decide to come back to the server when you get unbanned and you still hack then you will get kicked and banned again. Usually within minutes. All the way until your account is permanently banned by the system. A total of something like 55 days after your first ban, and in those 55 days you might have played a total of 5-10 minutes of game.
It might show on the clan page, last played X day. And then you (the reporter) comes to the forums and moans that "the player is still playing". Even though they have played a total of 30 seconds of game play and got rebanned immediately by the auto ban system.
Now before you start going off and saying "but he hacked once he should be banned". The reply to this is, if he gets back in the game after being banned from the A/B system and is not caught again, then it could very well be because he is not hacking. The A/B system is designed to discourage players from hacking. If the player comes back and is no longer hacking then its doing its job. You are frustrated because you lost one game because this player hacked once and feel he should never play the game again. The A/B system allows some leniency for players to reform. This is the nature of the system. Justice in the world does allow for people to reform. And if they don't get caught again then chances are they are not hacking.
But wait, there's more. The original report is still in the system. And if we review it and issue a permanent ban, then the player will still be banned. Now the HACKER is the one complaining to us and our answer is "we are sorry but in order to maintain the integrity of our users and our hack report system we cannot unban your account." Only in the rarest of cases does an unban happen manually from us. (we're talking a handful in all of last year)
So take the time to read some of this and realize that we are doing everything we can within our power on a daily basis to; Stop Hacks from entering the game by reporting them to xtrap and the developers, ban hackers by reviewing reports, maintaining the auto ban system so that it continues to catch hackers, working with the moderators and physically playing the game with our team here so that we can catch live hackers within rooms.
I am not sure about current report system, but previously I found that many can be improvement. And based on the current web form format, I can say following suggestion are still useful
1. Fast forward and backward or skip during replay.
2. If review found a hacker in first person view, simply click a button to timestamp and record name.
3. Replay will be send with the time stamp file, there is no more need to complete the online form by user input, in which case, it is hard to tell the difference between "a______b" and "a_______b". This kind of small difference will decrease the review and processing speed.
4. With such a time stamp file, a database can be build to (a). skip the report already confirmed as hack. (b). statistics on the frequency or most recent play and ban them first. (c) for the same game play (I suppose information is recorded into the replay file), if a player already is proven to legit in a full replay (means from beginning to end), all the similar report can be skipped. (d) in case there are many report about the same play, system can automatic filter out and choose only the full replay, and summarize the time stamps and players, so that reviewer can be easily just mainly watch that several segment from required view, if there is no need to do a little backwards to the real situation. Even if this happens, it is till much easier.
The timestamp file can be a clear text format, first retrieve game id(might include room id, game id, replay start time (from the game really begin), player to report, starting time stamp (from the game really begin and the from the replay to begin, they can be converted if the replay has the join point relative to the game begin), and ending time stamp. The hacking type can be choose from a drop down list for reporter, and saved into the file. Soemthing like this:
room: xx_servername.channel.name.time_up.id
game id:***xx
roudn id:xx
replay start: ***x.****** seconds
hacker: ******xx
type: ***x fromlist
starting time: ***x.****** (abs -- to game start) ***x.******x (rel -- to replay start)
ending time: ***x.****** (abs -- to game start) ***x.******x (rel -- to replay start)
[we require that the duration must be longer than 5 seconds]
If there are more than one hackers to be reported in the same replay, just continue to attach more hacker part. A short program can sort them out
So the webform will accept the two files, a replay with the timestamps. Reviewer side can write some code to automatically jump to the view and time stamp. -
Immature .
If you say so
on a more serious note , they could have been temporarily banned for comitting such offense , if they do get caught again they will be depraved of their accounts for another month , then permanently , Have patience , they could have found their way and mended their path -
No offence but you don't know what you are talking about. You didn't follow this thread nor did you track the hacker's profiles over the specific period of time. They didn't have their honorable soldier ribbons so you could expect that they would be banned for at least one month. Besides that Z8games announced a "0-tolerance-policy" a while ago meaning that they would permanently ban every obvious hacker. At least one of them speedhacked.
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No offence but you don't know what you are talking about. You didn't follow this thread nor did you track the hacker's profiles over the specific period of time. They didn't have their honorable soldier ribbons so you could expect that they would be banned for at least one month. Besides that Z8games announced a "0-tolerance-policy" a while ago meaning that they would permanently ban every obvious hacker. At least one of them speedhacked.
They explain what you describe as "the auto ban getting them first" which invalidates reports on that player.
In reality though they could be just relying heavily on the softly softly auto ban system and also are giving out temp bans via reports too, and using the excuse "the auto ban got them first".
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