Anyone else get this?

hammerlane

When trying to buy zp with my credit card, i get this message..
This transaction has been denied.
Reason:Failed to pass security validations.

lghtn

sounds like you have the wrong security code on the credit card.

hammerlane

lghtn wrote: »

sounds like you have the wrong security code on the credit card.

I get the message before entering any information--And its not the credit card, which i have owned for 15+ years, and made purchases on here since Feb. 09

lghtn

ah, try paypal, can never fail with that lol

one_9

hammerlane wrote: »

I get the message before entering any information--And its not the credit card, which i have owned for 15+ years, and made purchases on here since Feb. 09

Then that means the card is expired. No credit card stays active for that long...

hammerlane

one_9 wrote: »

Then that means the card is expired. No credit card stays active for that long...

the number and security code changes every 2 years

one_9

hammerlane wrote: »

the number and security code changes every 2 years

Petty insults will get you nowhere in life. But thanks for helping my post out with a pointer that the credit info changes every two years.

OT: Make sure you can purchase items with the card, try it within a store, or through an online store.
If there is no issue with other purchases, and only through Z8's payment page.. please send a support ticket under Account >Billing / Purchases to figure out if there is a problem on their end.

Also contact your credit card issuer (bank usually) to figure out why you cannot make a certain purchase to a certain website.

hammerlane

one_9 wrote: »

Petty insults will get you nowhere in life. But thanks for helping my post out with a pointer that the credit info changes every two years.

OT: Make sure you can purchase items with the card, try it within a store, or through an online store.
If there is no issue with other purchases, and only through Z8's payment page.. please send a support ticket under Account >Billing / Purchases to figure out if there is a problem on their end.

Also contact your credit card issuer (bank usually) to figure out why you cannot make a certain purchase to a certain website.

You still dont get it--THE ERROR OCCURS BEFORE ENTERING ANY INFORMATION, LEARN TO READ..IT IS A Z8 ISSUE..HAS NOTHING TO DO WITH MY CARD

one_9

hammerlane wrote: »

You still dont get it--THE ERROR OCCURS BEFORE ENTERING ANY INFORMATION, LEARN TO READ..IT IS A Z8 ISSUE..HAS NOTHING TO DO WITH MY CARD

Caps lock rage gets you nowhere in life either.

Which ZP purchase amount are you (and the OP) attempting to do?

I'm not even going to ask if you input the information correctly, cause you'll probably go ballistic and QQ rage some more

Have you submitted a ticket yet? You should file it under Account >> Billing / Purchases.

Remember, since this is Friday, more than likely your ticket won't be viewed until Monday, as Support does not work on the weekends.

bosu27

same problem y cant buy zp whith my card told me Sorry, your Paypal transaction was not completed.