code field errors Xtrap

SU_IC_ID_AL

ok its been nearly 3 months now and i am still unable to play crossfire,
it seems to me that maybe there is a compatability issue with the windows 7 64 bit OS,
my friend has the windows 7 32 bit OS and has no problems with the game whatsoever,
he also has same firewall and AV...
I have done everything suggested on forums and the lack of customer service is somewhat poor. Come on Z8 " FEEDBACK " thats all that is needed sometimes, a response of some description just to let the CF community know that you are listening and trying to resolve the situation...