ribbon problems

Pandahacker

i have chosen a Rival Factions side(black list) for the ribbon "which side are you on" ,
but i didn't get the ribbon.
Also , i have received a gift 10000 zp from another account ,
but i didn't get the ribbon of "ZP for everyone" .

What's wrong with the system ?
I need these 2 ribbons in order to get 20 ribbons.