How long before Z8Games answers support messages via website?

Chris556
Chris556
in CrossFire Support
I purchased points, after the paypal redirect it told me there was a problem and to click a link to the work ticket. I clicked the link, but it took me back to the mall.

I filled out a "contact us" forum and selected payments/ service (IIRC)...I am just curious on how long they usually take to respond..I have a few days off and I was hoping to gear up and play.

TIA, Semper Fi.

Chirs556...

ETA: I did get an email from PP saying the transaction was completed...
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Comments

  • Monkey_Master
    Monkey_Master
    Chris556 wrote: »
    I purchased points, after the paypal redirect it told me there was a problem and to click a link to the work ticket. I clicked the link, but it took me back to the mall.

    I filled out a "contact us" forum and selected payments/ service (IIRC)...I am just curious on how long they usually take to respond..I have a few days off and I was hoping to gear up and play.

    TIA, Semper Fi.

    Chirs556...

    ETA: I did get an email from PP saying the transaction was completed...

    it takes 2 days at the most for them to reply depending on how many other people have posted support tickets before you
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  • Chris556
    Chris556
    There was no 'support ticket' per say...I was just curious if it dealt with a payment issue, someone providing them $'s if they would step it up a bit.
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  • Monkey_Master
    Monkey_Master
    possibly depending on the issue if it was to be dealing with money issues for zp then they might process it faster
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  • Saidin
    Saidin
    Depending on the issue, and how much information you provided and whether or not they actually need to get back in touch with you... It could take up to 2 business days. Usually a lot less though.

    Some issues, say involving missing items or whatever can be solved without actually talking to you. So you might get a response that says they will be looking into the problem and then your issue will be solved automatically.

    Others they will work on the problem but send back a ticket asking you to provide more information. Or that you must contact paypal or something similar.


    In the end though it shouldn't take very long to get at least a response to your ticket to know that we are looking into the issue.
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  • Monkey_Master
    Monkey_Master
    there ya go backed up by a GM XD
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