What Are the Key Steps to Recover a Hacked Account?

1. If the email was not changed, the most easy way is to change password using email :
https://www.z8games.com/lost_id_password.html

2. If the email was changed and obviously you don't know the new email : then you need another game account ( create one if you need ) -> send a support ticket -> account recovery

a video example you can find at the bottom of the support answer, here :
https://support.z8games.com/us/index.php?/Knowledgebase/Article/View/181/33

* The only info you need are those you set-up upon account creation, those info are send to email used to create game account on first email you receive from z8 after account was created.

** In the absence of enough correct info required is impossible to prove you are the account creator
( in game images are not valid proof, and transactions details alone are not enough )

*** After support change email OR remove 2FA as a result of a ticket request
( thb that ticket must also contain enough correct info, same as in case of account recovery ) -> game account is placed under a 90 days pause -> means no other account recovery, email change or 2FA removal ticket can be processed during that time.

There are no other ways.