recovery problem

cringeheri · January 10

Hi, I would like to ask why I am unable to get my lost email back with security question, date/birth including transaction proofs. I have screenshot proofs that it is right, but it wont work for recovery account. Thanks!

[MOD]ShadowRo · January 10

Carefully read this article, see the video on the bottom:
https://support.z8games.com/us/index.php?/Knowledgebase/Article/View/181/33/

Info you need are found on the first email you receive after creating the account,
account creation date is the date when you receive the email from z8 after game account was created.

In regard with transactions : you need the service name (Paypal, Paysafe, onecard ..etc ) and transaction ID ( BUT the transaction ID is not the code used to get ZP, transaction ID is different number generated after transaction was made, usually is send to your email or can be found on the account you have on service used to buy zp, on transaction details from bank account, etc )

cringeheri · January 21

Thanks. I have watched everything and tried everything except forgotten email. I have all the original info and images of the account info/payment receipt, but even this wasn't enough to get my account back.

recovery problem

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