crashes from the game

crashes from the game after 2-5 minutes of being in it not only for me, but also for many users, crashes to the desktop without errors after 2-5 minutes of playing, we tried many ways to solve the problem, nothing helps, people who are experiencing crashes There are no crashes on new accounts, what should I do, the problem is in the game itself, when will this be resolved, due to problems in the game I cannot complete the task and the battle pass event.