Problem sending a support request

_2KandP_
edited June 2023 in Technical Issues
Hello!

I get an error when I create a support request.
Please help me to solve this problem!

https://photos.app.goo.gl/kw9MoaFHFPRv6pHh7 - Screenshot

Comments

  • 1. The file you wish to attach on support ticket don't meet ticket requirements.
    2. Add the file ( of files of are more print screens) to a zip or rar archive , check the final size to be under 8 MB.
    * except for hack report, there you need to attach savegame files .cfr , or if the savevgame size is over 30MB -> add to zip or rar archive
    Gamer since 1997
  • 1. The file you wish to attach on support ticket don't meet ticket requirements.
    2. Add the file ( of files of are more print screens) to a zip or rar archive , check the final size to be under 8 MB.
    * except for hack report, there you need to attach savegame files .cfr , or if the savevgame size is over 30MB -> add to zip or rar archive
    Hello!

    Thank you for your help.

    * But, in this way, I was able to archive, at maximum compression, only 5 screenshots.  :/

    Regards, 2KandP
  • 4-5 screen shots should be enough for most of the reports.
    If you really need to send more, then add the other 4-5 screen shots on a second archive, after you send the report with first archive - you can reply one time and attach the second archive.
    Gamer since 1997
  • _2KandP_
    edited June 2023
    4-5 screen shots should be enough for most of the reports.
    If you really need to send more, then add the other 4-5 screen shots on a second archive, after you send the report with first archive - you can reply one time and attach the second archive.
    Hello!
    Okay, I understand you.
    The topic can be closed. Thanks again for your help.

    Regards, 2KandP