Is my account gone?

emnestylol · May 2023

I had a very expensive account a long time ago and I cannot get the account back because the email associated with it was a "live.com" which does not exist anymore. It was merged into "outlook.com" so when I ask to reset password it will not send it to the new email.

[MOD]ShadowRo · May 2023

The only option left is to submit a support ticket -> account administration -> account recovery

Fill in the required details for the game account you can't login to and if you can provide enough correct information, support will ask you for a different email address.

Then you will be able to reset your password using the new email.

See this related answer:
https://support.z8games.com/us/index.php?/Knowledgebase/Article/View/181/33

Is my account gone?

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