WebGet Request Failed

My computer complies with the requirements, I did all this and the same problem when download it (WebGet Request Failed)
I've been looking for a solution for two months and I haven't found a solution to this problem and no one has the same problem
I contacted game support and they didn't help me either
I want a real solution please
Does anyone have the same problem as me?

Attached (a picture of the problem, a picture of my Pc components)
https://drive.google.com/drive/folders/1NWLGkr1mTQaoz0xg_g2hWWIoc0ZIFC8W?usp=sharing

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