Error ... Invalid item information

Hello, please help urgently, i too recharge a good amount of zp for Razer and Rixty and I am not allowed to join the game, I throw this error "invalid item information" and I want to enter the game and throw boxes of Noble weapons that go until Today 5 se September, URGENT HELP, I do not want to miss this opportunity and will not allow me to enter the game and open boxes of zp, especially the boxes Noble, whose offer goes until today September 5 ... Please help urgently, please solve fast team of z8 Games ... since I wanted to take advantage of the promotions that there are until today 5 of September.