account recovery have proof but still cannot reset with support ticket

PCGAMER4ever
PCGAMER4ever
in Technical Issues
hey, i ve been trying to reset another account with support tickets and i cant get to a point that i will not get an automatic robot response whatever info i send.
i have the original email (which i have access to), with all the info there which contains.
ID
Secret question + secret answer
creation date
old passwords.
registered email

I am the owner, and i need a solution that does not consist of the worst support i ve ever seen in a game , period.

I have been offline for years and i thought i might come back just out of nostalgia instead of playing cod or something else.
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Comments

  • SirPanoCFES
    SirPanoCFES
    Can you please make a quick summary of the answer from support? Please don't copy and paste that response from support (it's not allowed).

    Sometimes these answers are very vague. That's how support works for every company on the planet.
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  • PCGAMER4ever
    PCGAMER4ever
    when i reach the point that i even send an attachment with screenshot of email info sent by crossfire team and i still get a generic robot response, what do u expect me to say here?

    My interest here, is to get a mod to reset manually with a pm or something if the info i have above is enough. Is it enough at all?

    I m not new to gaming, but i ve seen better support in other games. Trust me. I m not talking about AAA games as cf is not AAA as well.
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  • PCGAMER4ever
    PCGAMER4ever
    i was lucky enough to track down the 2 email changes that i ve done. and recover the email currently used so problem solved without a new ticket.

    when u change email and u try recover with older email it sais "account not available for recovery", i also tried changing the eimail (among other tihings) and i kept getting nowhere. It is interesting that the above info i had was not enough. Have u tried the crossfire philipines? that same game with different region has way better "forgot password" mechanism , and it is the same game but my info was more than enough. So here s an example of the same game, different "team" I keep telling u, this is not a decent support here in na/uk/eu or whatever it has become.

    i d like to thank you though shadowro for the extensive information, but we both know that it would lead nowhere.
    and a last note, the video with the mod sais that the birth date is not required as old accounts were not asked for it, yet i could not do sup ticket without it.

    But hey at least i have my main account back, and i enjoy the new additions to the game, and the new zm modes/maps are nice addition as always Especially zombie mode extra , is a welcome break from the normal gameplay. i thought i ll give a positive end to the cirtisism i gave above.
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