my account was permanently blocked

I was about to enter the game and it turns out that I get a message saying that it was permanently blocked and not even the reason I have been playing with that account for more than 6 years, I even invested a lot of money to have it blocked overnight and I went to send a ticket and I can not because it asks for some information that I do not remember yet I ask the favor of technical support to give me a solution because it is unfair that after so much time I dedicate and money invested they block my account at night the morning
please help me I don't want to lose my z8 games account

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