Account stolen

Hello,

My main account has been stolen.. I had been inactive for a while and i recently came back to gaming and notice my password wasn't working anymore.
I go to "Forgot your password?" and fill in my registered e-mail. and notice that my registered e-mail is also not working for my account..
So the conclussion is mt account is stolen and lost the password and E-mail..
Then i login on this account and go to send a "support ticket" I fill in the questions asked, one of them is about the current E-mail but i do not know this one since its stolen.. and i cannot leave it black so i fill in my last registered E-mail of the account that i know.

Also provide them with tons of old Transaction ID's and screenshots of them ( i swear i've spend thousands of dollars on this game )
and give them all my old passwords and E-mails etc..

But then day later i go check and see the Request has been declined.. and im like wtf... i gave all information i have.. and i do it again and provide them with even more details and screenshots.. and again it gets denied?? i feel like the support staff isn't even reading my support ticket since I get the same Auto message from them...

What else can i do to get my account back ?? i play this game since 2009.. well over 10 years..

any tips??

Thanks..

Douma