1:1 Support Gamerage ?

Hello to all players once again, I apologize for any inconvenience caused, I would like to get a helpful answer to my question. 1: 1 Support Gamerage not responding to help tickets for any issues? I as a player have a locked account there and would like to unlock, I sent a ticket and almost a week without reply, yesterday I sent another ticket and still today no reply ... Is something wrong with Support Gamerage? I would like to unlock my account and emigrate the account and play with all of you! Thanks to those who help me in answering this subject!