Well change email :/

Well, I sent a serveral tickets for change the email.the reason that my email got hack. I can’t login for the old email to change for the new one. I filled out all the part I remember. Some of part I forgot. But you guys just answered like a bot. Well, I really want the conversation to solve my problem. If you see this message plz reply. PLZ DON’T TELL ME TO GO TO THE SUPPORT BECAUSE I NEED THE CONVERSATION WITH GMS