Please help me +11 vip technical support i want me to help help

Hello, I have not been able to connect in the last few months and I am one of those victims. Please hear my voice. I have 11 vip on my account of z8games. I would like to see the treatment of people. I was in the internet cafe while I was playing the game I could not connect. My account was banned unlimitedly. I would like to investigate this matter further. I have not invested in this account for 5 months and I have invested in it. I am really tricked to get 100 tickets but I do not see human treatment. I hear my voice z8games! please please take care of this matter I gave you years of play

ACCOUNT NİCK NAME : Sch.PaSa*
I DO NOT KNOW ENGLISH I'M SORRY FOR THAT