cant join any game or even do tutorial

When ever I try to join a game or do the tutorial it changes to load screen and then it ALWAYS loads to 85% then minimizes and tells me (CROSS FIRE ERROR do you want to report this "OK") or i can just close on top right but both have same result on my end if you know how to fix this then please tell me how also idk how to post a picture ctrl print screen ctrl v wont work.