After 4 years i got ban . Thanks Cross fire

After 4 year playing cross fire all days buy zp play event after 5 stars after 6x vip after all that i got ban thanks from 2014 to 2017 thanks .
submite ticket doesn't help i swear only copy paste message and wouldn't help me .
all that because i bought new vip and go play in another pc to play with it and got this error [DO YOU WANT REPORT]
i said ok after that when i try log in again i got permanently ban. in the same time.
i think that is ban from ip block this game made.
That is my account which baned http://crossfire.z8games.com/profile/20225769

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