Ticket Support

Destinies · August 2017

Hello. This is a quick question. I've done a ticket support recently for a problem I've been having for 5 months.
They said they will forward me to another department. But, I don't know where I'll find the reply from that department. So, please help me.

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RiceTurtle · August 2017

Technically, what they're saying is that they've forwarded your message to the appropriate department to be taken care of; however, you are most likely not going to receive a reply from that department.

What is the problem (if you don't sharing it here)?

Destinies · August 2017

So. For the past 5 months. I've been receiving a problem called "Failed to connect to host server" This problem has been occurring for legit 5 months. 1 of the main reasons that this annoys me is because I've been playing this game for about 7 years now. I'm a huge senior player. 5 months is the longest streak I haven't played this game. I've done everything that was told for me to do from people in this forums and ticket support. And I WISH I WISH. I can play this game again one day..

RiceTurtle · August 2017

Yeah, you were right to go to Support, it's not something anyone on the forums can help you. You can only wait until the issue is resolved. Sorry I can't help more.

Destinies · August 2017

But, where will I see the reply from the department???

RiceTurtle · August 2017

Support never told you that you were going to get a reply from any department, so not sure what you're asking.

I know they are looking into your issue, but that's all I know. If you want additional help, you're unfortunately going to have to contact Support since only they know the status of your issue.

Ticket Support

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