Blocked permenant

Hey any gm here I didn't play for a long time and I came to open my account again I put my I'd and password and joined a room but I get DC at this time and when I tried to open again I found that my account blocked and I didn't play with any thing that violated terms and condetion pls gm solve my problem I thing there was a problem in game system and how I play with hack and I have ribbon of honorable soldier any gm help me