Attempts to change password failed.

GentlZZY · March 2017

Well, my account password got changed few weeks ago. I tried to change the password with my registered email several times, and it showed the information updated successfully. However, I was still not able to log into my account as it shows incorrect password. Anyone here can offer any solution? Are there any way to contact Z8 instead of sending a troublesome ticket?

Jessy*_* · March 2017

hey yes you have to submit a support ticket please.
http://support.z8games.com/us/index.php?/Default/Tickets/Submit/Index

GentlZZY · March 2017

But since I still got my registered email, why can't I just simply reset my password? It show information has been updated or something, but I am still unable to log in?

[GM]Kanadian · March 2017

GentlZZY wrote: »

But since I still got my registered email, why can't I just simply reset my password? It show information has been updated or something, but I am still unable to log in?

I'm guessing that if you keep resetting your password but you can't login to the account you're trying to log into, your email you are using may actually be for another account. As Jessy said, I strongly recommend sending a ticket so we can get it all sorted out

GentlZZY · March 2017

So, just to be sure, is there any way I can get to know my log in ID if I forget it? Like using the currently registered email to find out my log in ID?

[GM]Kanadian · March 2017

GentlZZY wrote: »

So, just to be sure, is there any way I can get to know my log in ID if I forget it? Like using the currently registered email to find out my log in ID?

Sadly no

Nobody can provide you with a Login ID and none of our systems can currently give it to you either.

GentlZZY · March 2017

So I guess the only way is to send a ticket? But since I don't remember which is my registered email (if I really remember that I can just simply reset my password), can my ticket still be sufficiently authentic even without correct email address? Like I ma provide you guys with some other valid information such as registration date, payment information, player ID, number of vip weapons, recent transaction date, etc ?

Mastermann · March 2017

GentlZZY wrote: »

So I guess the only way is to send a ticket? But since I don't remember which is my registered email (if I really remember that I can just simply reset my password), can my ticket still be sufficiently authentic even without correct email address? Like I ma provide you guys with some other valid information such as registration date, payment information, player ID, number of vip weapons, recent transaction date, etc ?

Number of VIP weapons isn't valid proof, as you can look up peoples profiles and count (Bar duplicates of course), but I would just send a ticket and see what they ask for.

GentlZZY · March 2017

Then how am I supposed to prove I am the owner.Since there is a required field of current registered email which I forget. -.-

[GM]Kanadian · March 2017

GentlZZY wrote: »

Then how am I supposed to prove I am the owner.Since there is a required field of current registered email which I forget. -.-

You can guess at the fields if you don't fully remember, but ID is something you will have to have, otherwise they can't look anything up.

Attempts to change password failed.

Comments

Categories