This service is not available on your region.

wamiyuu
wamiyuu
in Technical Issues
I've been getting this error again and again. I sent a ticket and hey! they replied with the usual " sorry for the inconvenience" and stuff like that but they DID NOT OFFER ANY FIX and they immediately closed the ticket .You won't even let me ask why and how to fix it? WORST CUSTOMER SUPPORT EVER. So if you guys have any fix for this tell me about it. If you're wondering where I'm from, I live in Canada and it's nowhere near the IP restriction thing. So please guys help me.
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Comments

  • Abel95
    Abel95
    If you do indeed live in Canada and can't access CFNA, then I would suggest to send them a Support ticket along with proof that you live in Canada e.g. IP Address
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  • SilenceRx
    SilenceRx
    Region Error .. Please Check And solve my problem :(

    Hi Dears Staff , Sometimes I hang up ( error : This service is not available on your region ) access to the game .
    The problem comes when I have ping long as appropriate and I am from Iran and I do not use any proxy
    my Ping time inside Google ( 8.8.8.8 ) Fix 80 - 90 Times Its Good For Me But Sometimes I Hang Up :(
    Dear experts can remove this error? :(

    Name Game : [P]hoe[N]iX ==> V.I.P User

    Please solve my problem . Thanks
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  • SilenceRx
    SilenceRx
    Up .. Please Help Me :( Please Remove This Error Or Help Me :|
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  • Abel95
    Abel95
    SilenceRx wrote: »
    Hi Dears Staff , Sometimes I hang up ( error : This service is not available on your region ) access to the game .
    The problem comes when I have ping long as appropriate and I am from Iran and I do not use any proxy
    my Ping time inside Google ( 8.8.8.8 ) Fix 80 - 90 Times Its Good For Me But Sometimes I Hang Up :(
    Dear experts can remove this error? :(

    Name Game : [P]hoe[N]iX ==> V.I.P User

    Please solve my problem . Thanks
    SilenceRx wrote: »
    Up .. Please Help Me :( Please Remove This Error Or Help Me :|

    You can try to send in a Support Ticket. They might be able to help you.

    Link: http://support.z8games.com/us/index.php?/Tickets/Submit
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  • [GM]Kanadian
    [GM]Kanadian
    wamiyuu wrote: »
    I've been getting this error again and again. I sent a ticket and hey! they replied with the usual " sorry for the inconvenience" and stuff like that but they DID NOT OFFER ANY FIX and they immediately closed the ticket .You won't even let me ask why and how to fix it? WORST CUSTOMER SUPPORT EVER. So if you guys have any fix for this tell me about it. If you're wondering where I'm from, I live in Canada and it's nowhere near the IP restriction thing. So please guys help me.

    I looked up your IP and it shows as 'unknown'. This leads me to believe you might be using a VPN of some sort. If you are, this can cause the Region Block error that you are receiving. If this is the case, trying turning it off and running CrossFire that way, and let us know the result.
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  • wamiyuu
    wamiyuu
    [GM]Kanadian wrote: »
    I looked up your IP and it shows as 'unknown'. This leads me to believe you might be using a VPN of some sort. If you are, this can cause the Region Block error that you are receiving. If this is the case, trying turning it off and running CrossFire that way, and let us know the result.

    I don't know really know if that is the case but I am using an internet that is a sub branch of the main internet company here in montreal. I'm using teksavvy and it's a sub company that gets their connection from Bell. One more thing, on some days I am able to log in just fine but it rarely happens now.
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  • M1600wner
    M1600wner
    wamiyuu wrote: »
    I don't know really know if that is the case but I am using an internet that is a sub branch of the main internet company here in montreal. I'm using teksavvy and it's a sub company that gets their connection from Bell. One more thing, on some days I am able to log in just fine but it rarely happens now.

    Well, while I'm not entirely sure on what basis the whole IP restriction mechanic is working on, I'd imagine your Provider is routing your Connection through a Country which happens to be IP Blocked every now and again to cut costs.

    Although I hardly am no expert in such a thing. Or like Kanadian said you might unknowingly be running a VPN without knowing about it, although the odds of that are fairly low, I'd reckon.
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