“Honorable Soldier”

i asked you a question about my profile
this is my profile:
http://crossfire.z8games.com/profile/3153627
i dont see 'honorable soldier' in my profile and i dont know for what reason
please explain

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you told me:
Z8Games Support
Staff

Posted on: 15 July 2016 09:36 AM
Hello,

Thank you for contacting Z8Games Support Center.

The “Honorable Soldier” ribbon is given to players who never got their accounts banned for hacking and similar severe violations. As your account was previously blocked, unfortunately you cannot have this particular ribbon back.

We thank you for your understanding, and we apologize for any inconvenience this may have caused you.

Regards,

Z8Games Support
www.z8games.com/termsandcondition.html

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so i asked you again:

but i never got blocked... i had this ribbon(the green one) since the day it created... this must be a mistake.... i log in almost daily, if i was blocked i would knew about that...

calling me "ha-cker" in your response is Slander...

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so like robots you say this again:

Z8Games Support
Staff

Posted on: 20 July 2016 03:53 PM
Hello,

Thank you for contacting Z8Games Support Center.

The “Honorable Soldier” ribbon is given to players who never got their accounts banned for hacking and similar severe violations. As your account was previously blocked, unfortunately you cannot have this particular ribbon back.

We thank you for your understanding, and we apologize for any inconvenience this may have caused you.

Regards,

Z8Games Support
www.z8games.com/termsandcondition.html

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and i still dont understand how you can say i got banned while i play almost daily and i never saw myself blocked...
why no one answer in the support?