support ticket

Just sent a questioning ticket asking some thing about the shovel red dragon and I got back "thank you for your suggestion" replay

AODin7 wrote: »

Moreover, when we don't like the answer from them, there is no way to appeal it. It likes a dictator. We can't talk to a higher level of the management.

Spot on. Yeah I'm sure they get a lot of spam but it should only take less than a minute to notice the difference between a genuine question that the support team can help with and spam. From there the person can make the judgement to either reply with an automated response or not. It shouldn't be this difficult, you don't even need half a brain.

[MOD]NattNatt wrote: »

Because we don't have that already..? All the tickets are answered by the GM's...

he probably means like an Instant Messenger type support where you IM the 'support group' and get someone IMing back to help out with your problem relatively instantly. What he doesn't understand is that MOST companies that have these are also very VERY large and outsource this kind of work to places like India which allows you to get someone to help 24/7 and some of those workers have to deal with support questions relating to multiple companies. Obviously this won't and can't happen with CF:NA/UK. At best it might be able to be applied at the CF Developers level but only for technical questions.

though I will agree. From some of the automated replies I've seen either they don't have a large selection to get an appropriate response to some of the Tickets sent in....or someone's either inept or trolling when dealing with support tickets. It would also be nice if they left the tickets open for a couple of days after the Support gives you that C&P reply that way if it didn't answer you fully you could reply and try to clarify a bit more. Though hack reports could just be closed still as there really isn't more to say there outside of just questioning if your report was deemed valid and the player was banned.