Char Problems

Hi Guys..i was after long time work ago online in CF.
But i have see the Char´s have a little Bug???

When i change to SFG (Zombie Mode Char) the i see in Game voice and
Hands of Fox.OMG.

The Second was i See, i have change char to Spop Elite and in Game comes
a fckn Korean Char like June or so...and when you make the char ready with
options after apply come a fail msg...omg pls fix the fail of chars.