Ticket

Interscopes · January 2015

It takes more than 9 days for z8games to complete my ticket regarding a name change ( if they reply on Monday which I doubt )when my responds are within the hour. Redicilious.

Interscopes · January 2015

bump. 10 days.

Interscopes · January 2015

bump. 12 days.

}dreamyyy · January 2015

support staff = cost money ...

you understand... i wait with my ticket until monday, if than its still unassigned i quit this game forever. Since 2013 this website is getting worse!

}dreamyyy · January 2015

My Account is inactive since august, 2014, now i come back after few months, send them the paysafecardcode and since 16 days i have the same support ticket issue like you Interscopes! So i wait until Monday, still noone care, than i quit forever with this game and my account. I coming back because some CF friends ask me on facebook a few weeks ago, but this here with this support ticket is getting ridiculous. Really bad.

[GM]Celestine · January 2015

Please understand that some billing issues need additional investigation and responses from the credit companies before the billing support team can answer. Thank you for your patience!

Interscopes · January 2015

Been walking around with this stupid username in game for almost a week now and still waiting.

}dreamyyy · January 2015

[GM]Celestine wrote: »

Please understand that some billing issues need additional investigation and responses from the credit companies before the billing support team can answer. Thank you for your patience!

17 days... i waiting since 17 days and my ticket is still unassigned! Smilegate West is for me the worst company ever!! And please stop with these ridiculous excuses! We are not idiots!

[GM]Celestine · January 2015

Interscopes wrote: »

Been walking around with this stupid username in game for almost a week now and still waiting.

I'm sorry that it took so long, but you don't have to run around with it anymore from now on.

}dreamyyy · January 2015

You have for my ticket all informations since september 2014... so ridiculous!!
Look at the closed ticket about the current chargeback from september 2014 here: #NFK-669-47587

Some Informations:

Payment method: superrewards

Payment date: 2014-07-19 04:15:41

Cancel date: 2014-08-30

Payment amount: 2,870 ZP

Transaction ID: ******************xx

Your account will be released as soon as the chargeback is paid in full.

Regards,

Z8Games

---- can you do your Job please?!

[GM]Celestine · January 2015

}dreamyyy wrote: »

You have for my ticket all informations since september 2014... so ridiculous!!
Look at the closed ticket about the current chargeback from september 2014 here: #NFK-669-47587

Some Informations:

Payment method: superrewards

Payment date: 2014-07-19 04:15:41

Cancel date: 2014-08-30

Payment amount: 2,870 ZP

Transaction ID: ******************xx

Your account will be released as soon as the chargeback is paid in full.

Regards,

Z8Games

---- can you do your Job please?!

I understand that you have been already very patient and you just want to solve the free ZP offer issue. I will poke the billing team, but I cannot promise anything.

}dreamyyy · January 2015

[GM]Celestine wrote: »

I understand that you have been already very patient and you just want to solve the free ZP offer issue. I will poke the billing team, but I cannot promise anything.

thank you in advance and good evening.

[GM]Celestine · January 2015

}dreamyyy wrote: »

thank you in advance and good evening.

Not a problem at all - when I poked billing it was clear that your case was different and they were able to solve it.

For everybody else who is waiting on charge-back tickets, please be aware the billing team is working on them but as stated before some cannot be answered yet due specific issues and investigation processes. Thank you for your understanding!

Interscopes · January 2015

Thank you very much, Celestine

}Zombie · January 2015

Thank you very much [GM]Celestine! Finally!

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