Problem recovering my account

I've sent about 7 support tickets trying to recover my account but they respond with the say message

Hello,

Thank you for contacting Z8Games account administration support!

We apologize for any inconvenience this problem may have caused you.

All of the information you have provided on the support form does not match our records.

Please note that if you cannot provide us with at least two pieces of correct account information on the support form (the fields above "Additional information"), we cannot help you.

Please submit a new ticket with correct information on the support form.

Thank you for your understanding.

Regards,

The Z8Games Support Team
http://www.z8games.com/termsandcondition.aspx

i gave them all of the first account info and where the account was created but they still send the same message.