Please help me or give me the money

Hello, Good morning gentlemen crossfire, I am a user of Peru and like many of my colleagues in my country and also from other countries, because I put this Announcement have a problem with the ping of the game, a few days ago I was playing with a ping 150 and now my ping went up to 240, make a claim because the ping can not play money well and invested in my account and I ask you please solve this problem or give me back the money, I'm not the only one with this problem there many former users who go through the same thing and invested all their money .. so please ask them to fix this problem because it bothers me to be law.
thanks