Support ticket not working

seafrog · November 2013

I tried to submit a ticket for an ingame error that I have been having for about a week, but when I click on submit, I get an error. It takes me back to the department selection page, and at the top of the page 2 error messages appear. The first says, "One of the required field(s) is empty" and the other says, "Invalid department ID specified; please select a valid department".

seafrog · November 2013

Update- right before taking me back to the department selection page, it gives me this error message, "Unable to continue. You do not have permission to carry out this action.

seafrog · November 2013

I know how to submit a ticket- the thing is, it's not letting me submit a ticket ^_^

seafrog · November 2013

I just saw the formatting thread- here's what I know

Platform : Dell Inspiron 17R
Mainboard : unknown
Processor : 4th Generation Intel® Core™ i7-4500U processor (4M Cache, 1.8 GHz)
Physical Memory : 16GB Dual Channel DDR3L 1600MHz (8GBx2)
Video Card : Intel® HD Graphics 4400
Hard Disk : 1TB 5400RPM SATA Hard Drive
DVD-Rom Drive : unknown
Monitor Type : 17.3 inch LED Backlit Display with Anti Glare and FHD resolution (1920 x 1080)
Operating System : Windows 7 (64-bit)
Windows Performance Index : 5.9 out of 7.9

seafrog · November 2013

Update- support tickets are working now for me

Support ticket not working

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