I lost e-mail HELP!

DreamCol · December 2012

Please help me, i lost the e-mail of my account and i need change password, how i can find my e-mail ?

CFShu · December 2012

Contact the support team.

DreamCol · December 2012

TrainerShu wrote: »

Contact the support team.

Im do it but dont answer :c

Fizzeq_ · December 2012

Use your security answer to change it to another email.

If you forgot that too, then yeah send in a ticket via support.
http://support.z8games.com/webform_new.aspx

Edit: Support tickets do take some time to be replied. Some are answered the day they were sent in, some do take a cpl of days. Be patient.

DreamCol · December 2012

ItsColorful wrote: »

Use your security answer to change it to another email.

If you forgot that too, then yeah send in a ticket via support.
http://support.z8games.com/webform_new.aspx

Edit: Support tickets do take some time to be replied. Some are answered the day they were sent in, some do take a cpl of days. Be patient.

How i can change, using my security answer?

CFShu · December 2012

Go to My Account on the top. Go to Account Management. Select change email address. Input your security answer and your new email.

DreamCol · December 2012

TrainerShu wrote: »

Go to My Account on the top. Go to Account Management. Select change email address. Input your security answer and your new email.

But, when i do it, i has accept in my old e-mail, and i lost this :c

CFShu · December 2012

That's why you have to contact the support to know your old one. To get it back, you will have to show your ZP purchases on that account.

DreamCol · December 2012

TrainerShu wrote: »

That's why you have to contact the support to know your old one. To get it back, you will have to show your ZP purchases on that account.

Ok, i wait to the answer of support

CFShu · December 2012

There is a limited amount of support staffs. Since it's still the holidays only a small amount will be responded. So you may have to wait a couple of days.

DreamCol · December 2012

TrainerShu wrote: »

There is a limited amount of support staffs. Since it's still the holidays only a small amount will be responded. So you may have to wait a couple of days.

Thanks, i'm go to try remember my e-mail

Fizzeq_ · December 2012

DreamCol wrote: »

But, when i do it, i has accept in my old e-mail, and i lost this :c

Sigh, I guess they changed it. I haven't changed the email on this acc in awhile. So idk that you had to accept the changes in your old email :P

Well, good luck on remembering your email. Though it's not really a big deal if you don't. Like honestly you don't even need to change your password at all. As long as you know your login id and pass, and never reveal those info to anyone, you'll be all fine. But yeah, with emails, it's a lot safer.

Off-topic but, why is this tagged 'crossfire broadcast' ? Lol .

u6uR · October 2013

I have all the information about my character.
I want to change the secret answer to my question.
I do not know the first e-mail address.
What should I do?
Account Management GMs interested interested. ?
Please make contact where necessary help.

Fizzeq_ · October 2013

u6uR wrote: »

I have all the information about my character.
I want to change the secret answer to my question.
I do not know the first e-mail address.
What should I do?
Account Management GMs interested interested. ?
Please make contact where necessary help.

Huge necro here...

Contact support -> http://support.z8games.com/index.php?/Default

Closed.

Sun][Light · October 2013

DreamCol wrote: »

Im do it but dont answer :c

You've to wait till they respond. The ticket must be under the category Account Administration

I lost e-mail HELP!

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