my acc got banned NOT because of hack

Hi there,
Few month ago I bought zp in the z8 mall, by using my Paypal. And I paid dollars to Paypal. It seems like the Paypal didn't give these money to z8, and after that my account got banned. I wonder if the reason of why my account got banned is z8 didn't receive that money. If yes, what should I do to unban my account?
Someone help me please! Thanks!

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