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ShyChickens · September 2013

Hey guys! I've submitted a ticket because someone got to my acc and changed every security option. Do you know how long will it take to get my acc back? I have my ip on which I've played + Documentation of last two purchases. Thanks for answering. P.S. I've submitted the ticket 2 days ago.

Tox31 · September 2013

It can take any where from 5-10 business days for them to respond depending how many people there are before you. Just be patient someone will get back to you.

Crimson_Wolf · September 2013

Their Query has many departments so it varies depending on how many tickets are sent to that specific department. Since it is a stolen account issue, 5-10 business days, as said above, is the average time for them to respond. If majority of the information you provided is correct in their database, they will manually change the email address to the new email address you provided and reset your security options.

NattNatt · September 2013

wait and see.

But making threads like this will not speed the process up.

It will get seen to when the others in front of it have been.

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