Changing E-Mail Adress

SpoonBoon · September 2013

Hi i have a quite known Problem:

I created my account a few years ago and dont know which Mail Adress I used and i have many Mail Adresses, so i think i would not even know the PW for this adress.

I submitted a Ticket at the Z8 Support and asked if they could change my Adress. I know my Security answer ID+PW. Than they wanted 1 additional info from me.
- Account creation date: lol i guess noone can remember such a date!? Or writes that down (seems a bit ridiculous to me)
- Billing ID: ok i couldnt remember that

-> Headed to the next store and fetched a paysafe card 100€
-> Deposit for 100k ZP + Deposit for 50k ZP (€ is worth more than $)
-> Headed over to the support forum and my Ticket was closed...(not solved yet..)

So i opened a new Ticket and referred to the last one which was unsolved and closed. I entered the additional info that Z8 Games wanted.

Now the answer came 1 week later and i couldnt believe it.

They told me i should not open new tickets about the same issue and this may cause the closure of my account!! Instead of helping me with my Problem! And how the F*** should I provide Information in a closed Ticket, thats not possible!!

I feel like Z8 Games is not interested in helping me with my problem and that makes me a bit angry. Perhaps a GM in this Forum is able to help, when the support isnt. (besides thats their job...)

Is someone willing to help?

mikhail25a · September 2013

duh.. why cant you change your email? you only need your security answer nothing more.. create a new email that you wont forget its password..

SpoonBoon · September 2013

mikhail25a wrote: »

duh.. why cant you change your email? you only need your security answer nothing more.. create a new email that you wont forget its password..

Lol if it was so easy. You need security answer thats right, but when you change your Mail Adress a confirmation Mail goes to the old Mail Adress! And when you dont know this one you cant change it!!

mikhail25a · September 2013

stange.. they dont have these confirmation thing before when i changed my mail..

Thund_r · September 2013

<Quote removed>

This is an illegal method, and abusing it may cause ban, etc ....

[1.1.3] Responsibility of Actions
All actions taken on an account are the responsibility of its owner. This includes but is not limited to, hacking, acting in an excessively negative nature and abusing bugs. Accounts may have action taken against them no matter who was on the account at any given time. If an account was lost due to a scam and subsequently broke the Terms and Conditions, Z8Games takes no responsibility for the actions performed while the account was lost.

[ql_la] · September 2013

Your first ticket was replied to by staff, but the ticket was not replied to by you for over 7 days. Our system deletes tickets that have been inactive on the player side for over 7 days.

The first ticket has now been reopened. Please feel free to add to it.

Closing topic now, as the only issues left to address are within the support ticket itself.

Changing E-Mail Adress

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